Customer Support Specialist

Join Our Team as a Customer Support Specialist Who We Are: At UKC, we believe that dogs make a difference by being the best partners in the field, on the job, and in competition.Since 1898, we have been dedicated to supporting "Dogs That Do More" by providing valuable resources to dogowners and breeders. With over 18,000 licensed events annually, we celebrate the incredible bond between dogs andtheir humans, fostering excellence in every aspect of the sporting dog community. About the Role: We are looking for a Customer Support Specialist to join our team and provide top-tier service to our valuedcustomers. In this role, you will be the voice of UKC, assisting customers via phone, email, and online chat. You’llhave the opportunity to work in a fast-paced, dog-loving environment, helping customers navigate our services withprofessionalism and care. This is a full-time, in-office position located in Kalamazoo, Michigan, M-F 8:30 a.m. – 5:00 p.m. ET. What You’ll Do: Engage with Customers: Be the first point of contact for customer inquiries, providing timely and professional assistance Become a Product Expert: Develop in-depth knowledge of UKC’s services to confidently guide customers through processes and answer their questions Solve Problems: Assess customer needs, process orders, and troubleshoot issues to ensure customer satisfaction Maintain Accuracy: Keep detailed and organized records through data entry and order processing tasks What We’re Looking For: Outstanding communication skills: You can articulate responses clearly and professionally, both in writingand over the phone Problem-solving mindset: You handle customer concerns with patience, professionalism, and efficiency. Tech-savviness: You’re comfortable using MS Outlook, Word, and Excel. Experience with Zendesk or similarplatforms is a plus Strong multitasking ability: You thrive in a fast-paced office setting and can manage multiple tasks at once Reliable and committed: You can consistently commute to our Kalamazoo office and excel in an in-office role Why Join UKC? Competitive Benefits Package: Medical, dental, vision, life insurance, and Aflac plans available 401(k) with Company Match: We invest in your future Paid Time Off & Holidays: Enjoy work-life balance from day one Growth Opportunities: We support professional development and career advancement Passionate Work Environment: Be part of a team that celebrates the incredible bond between dogs and their humans! At UKC, we’re more than a workplace, we’re a community. Come be a part of something special! #J-18808-Ljbffr