Office Assistant - Part Time

Job Description

Job Description

Office Assistant - Part-Time

Pay: $17.00 - $20.00 per hour

For over six decades, Field Plumbing & Heating has built a reputation for reliable service and genuine care for its customers. As a third-generation, family-owned business, we believe in treating people well, supporting our employees, and working together to serve our community.

We're hiring a friendly, dependable Part-Time Membership Coordinator to help our maintenance members receive the service included in their plans. You'll spend much of your day connecting with customers, booking appointments, following up on pending estimates, and keeping account information organized.

If you're comfortable on the phone, enjoy checking tasks off your list, and don't let important follow-ups slip through the cracks, you may be a great addition to our team.

Why Join Field Plumbing & Heating?

• Flexible part-time opportunity
• Established, locally owned company
• Welcoming and team-oriented work environment
• Guidance and training from knowledgeable coworkers
• Consistent interaction with customers
• Role that directly supports customer satisfaction and loyalty

About the Position

The Membership Coordinator helps ensure customers receive timely maintenance service by proactively contacting them when an appointment is due. You will work with customers to select convenient appointment times, reconnect with those who need to reschedule, and follow up on maintenance recommendations that have not yet been approved or scheduled.

Hours: Part-time; schedule to be determined

Your Responsibilities

• Make outbound calls to customers with current or upcoming maintenance needs
• Schedule appointments according to technician availability and customer preferences
• Verify membership status, contact information, and remaining services before booking
• Communicate with customers through phone calls, emails, and text messages
• Reconnect with customers who canceled or missed previous appointments
• Follow up on outstanding maintenance estimates and help customers understand their next steps
• Book approved work and provide complete scheduling information to the appropriate departments
• Organize daily outreach based on appointment deadlines and the length of time estimates have been open
• Record customer conversations, contact attempts, and scheduling details accurately
• Direct pricing concerns and technical questions to the appropriate team member
• Create a positive and professional experience during every customer interaction
• Provide additional administrative support when needed

What You'll Bring

• High school diploma or equivalent
• One or more years of customer service, administrative, or scheduling experience
• Clear, friendly, and professional phone presence
• Effective written and verbal communication skills
• Strong attention to detail and organizational abilities
• Initiative and the ability to remain productive while working independently
• Confidence managing multiple customer accounts and follow-up deadlines
• Working knowledge of Microsoft Office or comparable programs
• Reliable attendance and consistent follow-through
• Helpful, solutions-focused approach to customer service

Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment