Production Support Engineer

Job Description

NYC based financial firm is seeking a technically curious support engineer to join their Front Office Technology team.


Responsibilities and Impact:


Build and automate

• Design and build Python-based tooling to automate recurring operational checks, reducing manual intervention and improving system observability
• Develop and maintain Grafana dashboards and alerting infrastructure to shift the team from reactive troubleshooting to proactive detection
• Contribute to companies AI capabilities in an operational context -- including AI-assisted alert triage and anomaly detection as our platform matures
• Identify repeating failure patterns and engineer permanent solutions rather than recurring workarounds
• Maintain clear, high-quality documentation of systems, workflows, and runbooks -- with a bias toward making documentation redundant through automation

Operate and support

• Monitor and maintain the health of their technology platform and related trading applications throughout the trading day
• Respond to and resolve production incidents across trading systems, managing communications with investment, risk, and operations teams
• Perform QA testing for new functionality ahead of release
• Liaise with external brokers and vendors on order flow and market data issues
• Collaborate with development teams to escalate and resolve complex technical problems
• Build and maintain relationships with business stakeholders across investment and middle office teams

Required skills:

• Bachelor's degree in an IT related discipline
• 3-5 years of experience in a production or application support function, ideally within financial services or a trading environment
• Strong Python skills -- you write tooling, not just scripts
• Working knowledge of FIX protocol, Linux, and SQL Server
• Experience with observability or monitoring tools (Grafana, or similar)
• Familiarity with trading or execution systems (EMSX, Flextrade, or similar EMS)
• Exposure to market data platforms, Git, and Jira
• Curiosity about AI/LLM tooling and how it can be applied in an operational context
• The resilience to operate under pressure during market hours, and the drive to make those moments rarer over time

Opening Doors to Incredible Opportunities:
For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.

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Equal Opportunity Employer:
Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.