CARE Case Manager

CARE Case Manager Location: Summerville Campus Job Summary The CARE Case Manager for Off‑Campus Housing is a collaborative member of the Office of the Dean of Students. The Case Manager provides direct service and empowerment‑based advocacy, supports student success, and coordinates services for students who plan to live off‑campus. The role involves developing relationships with property managers, collaborating with vendors, and working with Admissions and other campus partners. The Case Manager may also assist other CARE Case Managers, serve as an active member of the CARE Team, and assist with planning, outreach, and reporting. The CARE Case Manager will assist with general Open Paws Pantry duties. Responsibilities Off‑Campus Housing Provides advocacy and support for students who wish to live off campus by offering resources and information valuable to students and families. Understands and articulates to leadership what properties are most suitable for students. Develops relationships with property managers in the area. Works to develop and maintain an off‑campus housing website—either at AU or outsourced—to include properties available to students, housing information and resources, roommate options, etc. Collaborates with Admissions, Graduate Admissions, and the Parent and Family Association regarding information to be sent to admitted students and their families. Hosts a housing fair at least annually to include many of the properties that are interesting to students. Develops resources and information specifically directed at commuter students that would promote their success. Leads call campaigns for students as deemed necessary and appropriate. Works with UPD to ensure locations of properties are in safe locations. Case Management Works directly with students to identify and respond to concerns by presenting options to students, making appropriate referrals, and connecting students with the appropriate university department(s). Helps students navigate institutional policies and processes, and discusses options based on each individual case. Empowers students to take full advantage of the many university resources available to them. Seeks to assist students in becoming self‑actualized members of the community and encourages a growth mindset. Assists students referred to the CARE Team for follow‑up and provides information back to the CARE Team; may attend CARE meetings as necessary. Updates the CARE database to make notes and manage student caseload. Pantry Oversight Provides operational oversight of pantry services, including stocking, volunteer coordination, reporting, and maintaining compliance with organizational procedures. Other Other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university in a related field and one year of experience in a related field. Preferred Qualifications Master's degree from an accredited college or university in counseling, social work, higher education, health promotion, or related field. Experience in counseling, social work, health promotion, relationship management, or related field. Knowledge, Skills & Abilities Knowledge: Proficient in Microsoft Office and other computer software/databases. Professional will need counseling, coaching, or social work experience. Skills: Excellent interpersonal, verbal, and written communication skills. Ability to build relationships with both campus and non‑campus partners, gain rapport quickly with students in crisis, and work closely with students to provide support. Detail‑oriented with the ability to multitask and prioritize. Abilities: Ability to maintain confidentiality. Ability to organize and synthesize complex information is a must. Ability to work at multiple campus locations. Shift / Salary / Benefits Shift: Days / M‑F Pay Band: B7 Salary: $20.29/hr (salary to be commensurate with qualifications of the selected candidate within the established range – generally minimum‑midpoint of the position). Recruitment Period: Until Filled Augusta University offers a variety of benefits to full‑time benefits‑eligible employees. Benefits may include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees who have been employed with us successfully for more than 6 months may be considered for the Tuition Assistance Program. Conditions of Employment All selected candidates must successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties, candidates will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that require driving an Augusta University vehicle. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgement and adhering to cybersecurity and privacy policies during their employment and beyond. Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. #J-18808-Ljbffr