Service Coordinator

Job Description

Job Description

About Generator Supercenter
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.
 
Job description
Generator Supercenter is seeking a highly organized and responsible Service Coordinator/Dispatcher to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the office manager with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Good judgment
• Adaptability
• Teamwork
• Stress tolerance and Resilience
• Multi-tasker - be able to perform various clerical duties.

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service
• Good data entry and typing skills

• Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.
• Prioritize and coordinate service calls based on urgency, location, and technician availability.
• Monitor technician workloads to ensure efficiency and productivity.

• Serve as the main point of contact for customers regarding service requests, updates, and scheduling.
• Provide accurate information about service timelines, job status, and maintenance programs.
• Handle customer inquiries and resolve service-related issues promptly.

• Create, update, and close work orders in the service management system.
• Ensure all service documentations are completed accurately.
• Maintain detailed service records for warranty and compliance purposes.

• Coordinate with the parts department to order necessary components for repairs and maintenance.
• Track part deliveries and ensure timely availability for scheduled jobs.
• Maintain accurate inventory and usage records.

• Be part of a national leader in energy solutions and backup power systems
• Support meaningful projects that bring peace of mind to customers during power outages
• Work in a collaborative, growth-oriented environment
• Opportunity for advancement in a growing and innovative company