Server Assistant - Ole Red Gatlinburg

Server Assistant

As a Server Assistant in our legendary music and entertainment venues, you'll deliver exceptional guest service and increase the efficiency and productivity of the front-of-house team. You'll clean and reset tables and maintain dining areas at a restaurant, bar, and live entertainment destination. As the ideal candidate you're efficient, reliable, and eager to grow in a fast-paced live music venue.

• Continually bus tables throughout the shift. Clear and reset tables within three minutes of guest departure.
• Communicate with service staff to quickly meet guest needs. Respond to concerns and resolve issues with a professional, positive attitude.
• Put all trash and recyclable products in proper receptacles. Make sure trash receptacles are clean and odor-free.
• Ensure floors are free of potential hazards. Clean all spills, moisture, debris, and other obstacles immediately. Use floor signs to caution guests and staff.
• Report damage to facility property, including furniture and fixtures, to management.
• Adhere to quality expectations and standards, including clean and professional uniforms and personal appearance.
• Maintain clean and orderly food service environment during and after service. Follow sanitation procedures required by health regulatory agencies in both public areas and back of house.
• Attend pre-shift meetings. Perform defined opening/running/closing duties.
• Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

Education

• High school diploma or equivalent preferred

Experience

• Experience in restaurant operations preferred

Knowledge, Skills, and Abilities

• Effective interpersonal and verbal communication skills
• Demonstrated team player and self-starter
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

Physical Requirements

Speak, hear, and use non-verbal cues to communicate with guests. Stand and walk for extended periods, while carrying items. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Regularly lift and carry up to 50 lbs., and frequently sit, kneel, bend, and reach to move goods. Manual dexterity for tasks such as using a computer and handling dishes.

Working Conditions

Restaurant/bar/live music environments subject to both kitchen and customer areas with large crowds and elevated noise levels.