Account Manager

Company Description MACTEC GLOBAL LLC is a trusted facility management company providing reliable, efficient, and cost-effective property maintenance solutions across the United States. The organization supports businesses, commercial properties, residential communities, healthcare facilities, educational institutions, and industrial sites in maintaining safe, clean, and fully operational environments. An experienced team delivers integrated facility management services tailored to the unique needs of each client. MACTEC GLOBAL LLC emphasizes quality, professionalism, safety, and customer satisfaction, ensuring that every facility operates at its highest standard. Role Description The Account Manager is a full-time, on-site role based in Houston, TX, responsible for managing client relationships and overseeing service delivery for assigned accounts. Day-to-day responsibilities include serving as the primary point of contact for clients, understanding their facility management needs, and coordinating with internal teams to ensure services are delivered on time and to quality standards. The Account Manager will monitor account performance, track KPIs, prepare reports, and proactively address issues to maintain client satisfaction and retention. This role also involves identifying opportunities to expand services, participating in proposals, and supporting contract renewals while maintaining accurate documentation and communication. Qualifications Client relationship management and account oversight skills, including the ability to understand client needs and maintain long-term partnerships. Experience coordinating cross-functional teams and managing service delivery in facility management or related industries. Strong organizational, time management, and problem-solving skills to handle multiple accounts and priorities. Proficiency with CRM tools, MS Office (Word, Excel, PowerPoint), and basic reporting or data analysis for tracking performance metrics. Clear written and verbal communication skills, with the ability to present information and negotiate with clients and stakeholders. Knowledge of facility management operations, safety standards, and quality assurance practices is highly beneficial. Ability to work on-site in Houston, TX, with occasional visits to client locations as required. Bachelor’s degree in Business, Facilities Management, or a related field, or equivalent work experience. Prior experience in account management, customer success, or operations in a service-based environment is preferred. #J-18808-Ljbffr