Director of Operations

Market Director of Operations

Coverage Area: Kansas (KC, Laurence, Overland Park) and Iowa (Davenport and Des Moines)

Job Summary

The Market Director is a key operational leader responsible for the performance of a geographic network of BHG treatment centers. This role directly leads and develops Program Directors and, through those leaders, is accountable for the operational, clinical, financial, and team performance of each treatment center within the market.

Market Director of Operations

Coverage Area: Kansas (KC, Laurence, Overland Park) and Iowa (Davenport and Des Moines)

Job Summary

The Market Director is a key operational leader responsible for the performance of a geographic network of BHG treatment centers. This role directly leads and develops Program Directors and, through those leaders, is accountable for the operational, clinical, financial, and team performance of each treatment center within the market. This is an opportunity for an experienced multi-site healthcare leader who enjoys developing people, improving performance, solving complex operational challenges, and expanding access to high-quality patient care. The Market Director is accountable for building a high-performing market that delivers exceptional patient care, operational excellence, strong leadership, and sustainable growth. The Market Director will also perform duties within the scope of their license or certification when applicable, as outlined in an addendum to this job description.

What You’ll Be Accountable For

As Market Director, you will:

• Build high-performing leaders and create a culture of accountability.
• Deliver strong operational execution and financial performance.
• Ensure outstanding patient outcomes and timely access to care.
• Maintain regulatory excellence and operational integrity.
• Drive sustainable growth through referrals and community engagement.

Key Areas of Responsibility

Leadership Development

• Mentor, coach, and develop high-performing Program Directors and other market leaders.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Build an engaged, patient-centered culture across treatment centers.
• Strengthen team member retention and develop succession plans for key leadership roles.
• Identify and develop future leaders within the organization.

Clinical Excellence

Partner with the Group Vice President and clinical leadership to improve and optimize key areas of clinical performance, including:

• True Counseling.
• Time to First Dose.
• Dose Stabilization.
• Patient Retention.
• Regulatory readiness.
• Patient outcomes.

Operational Excellence

• Ensure consistent execution of the BHG operating model across treatment centers.
• Optimize patient access, admissions, and census growth.
• Improve operational efficiency and labor productivity.
• Identify and remove barriers impacting treatment center performance.
• Establish and reinforce best practices across the market.
• Use performance data to identify opportunities and drive meaningful improvement.

Patient Care & Clinical Excellence

• Improve patient outcomes and the overall patient experience.
• Increase patient satisfaction.
• Ensure timely access to treatment.
• Support clinical quality initiatives.
• Promote a culture where patient-centered care remains at the heart of operational decisions.

Regulatory Compliance & Risk Management

• Maintain a strong culture of regulatory compliance and operational integrity.
• Ensure treatment centers are prepared for DEA, accreditation, and other regulatory inspections.
• Reinforce adherence to policies, procedures, and regulatory requirements.
• Identify and minimize operational and compliance risks.
• Partner closely with Clinical and Regulatory leadership.

Workforce Excellence

Partner With Talent, Performance & Workforce Strategy To Ensure

• Appropriate staffing levels across the market.
• Effective onboarding of new team members and leaders.
• Ongoing leadership development.
• Strong employee engagement.
• Improved retention and workforce stability.

How You’ll Lead

• Lead with integrity and sound judgment.
• Maintain a strong, visible presence in the field.
• Develop people and build strong leadership teams.
• Make timely, thoughtful decisions.
• Set clear expectations and hold teams accountable.
• Build trust across all levels of the organization.
• Identify and remove barriers to success.
• Balance strategy with disciplined execution.
• Never compromise patient care.

What Success Looks Like

• Built a high-performing team of Program Directors.
• Increased patient access through stronger admissions and census growth.
• Improved clinical quality and patient outcomes.
• Strengthened employee engagement and retention.
• Improved operational and financial performance.
• Established a culture of accountability and consistent execution.
• Identified and developed future leaders.
• Helped position BHG as the nation’s leading provider of outpatient opioid treatment.

What You’ll Bring

• Bachelor’s degree in a relevant field.
• Demonstrated success leading multi-site healthcare operations through transformational change and organizational growth.
• Experience managing treatment or healthcare services across economically and culturally diverse communities.
• Strong understanding of healthcare industry dynamics.
• An operational and clinical excellence mindset, with the ability to adapt to changing market conditions.
• Proven ability to inspire, develop, and lead high-performing teams.
• Ability to think strategically about growth while remaining highly engaged in day-to-day operational execution.
• Strong financial and P&L acumen.
• Ability to establish and maintain positive relationships within treatment centers and across the broader organization and community.
• High integrity and sound judgment.
• Excellent verbal and written communication skills.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time. BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.