Business Project Advisor- Customer Experience (CX) Change Management

divh2Business Project Advisor/h2pThe Business Project Advisor is a trusted individual contributor on The Cigna Groups CX Activation team, partnering closely with the CX Activation Senior Manager to turn customer experience commitments into meaningful, lasting change. This role is ideal for a change leader who brings clarity to ambiguity, connects strategy to action, and inspires adoption across a complex enterprise. By translating executive intent into everyday behaviors, this role helps leaders, teams, and operating rhythms consistently deliver better experiences for the people we serve./ppResponsibilities/ppThis role focuses on enabling durable behavior change and building confidence in CX progress across the enterprise./pulliActivate enterprise customer experience (CX) commitments by translating strategy and executive direction into clear expectations leaders can act on./liliPartner closely with the CX Activation Senior Manager to drive sustained CX behavior change across leaders, teams, and matrixed functions./liliIdentify adoption risks early across leadership levels and functions, and design targeted interventions that maintain momentum and credibility./liliPartner with and influence matrix partners of change levers communications, leader enablement, training, and reinforcementto embed CX behaviors beyond initial rollout./liliDevelop executive?ready change narratives, frameworks, and cascades that support decision?making, accountability, and alignment./liliMonitor adoption progress and proof points, surfacing insights that guide leadership actions, adjustments, and prioritization./liliDesign and sustain education and reinforcement approaches that build shared understanding of CX actions, metrics, and expectations./liliCollaborate across the CX Activation team and the Lead to One Experience team to ensure change efforts are aligned, cohesive, and enterprise?ready./li/ulpQualifications/ppRequired Qualifications/pulliMinimum 6 years of experience leading or supporting enterprise?wide change initiatives in complex, matrixed environments./liliDemonstrated ability to drive sustained behavior change beyond initial launch or communication./liliExperience translating strategy into practical guidance leaders and teams can apply./liliStrong judgment and comfort navigating ambiguity, adoption risk, and enterprise?level change./liliProven ability to influence, enable leaders, and partner effectively across functions./li/ulpPreferred Qualifications/pulliBachelors degree in business, organizational change, communications, or a related field./liliExperience supporting customer experience, transformation, or enterprise activation efforts./liliFamiliarity with executive operating rhythms, leadership cascades, or large?scale change programs./liliExperience partnering with communications, analytics, or learning teams to reinforce change./li/ulpIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 91,400 - 152,300 USD / yearly, depending on relevant factors, including experience and geographic location./ppThis role is also anticipated to be eligible to participate in an annual bonus plan./ppAt The Cigna Group, youll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here./ppQualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws./ppIf you need a reasonable accommodation to complete the online application process, please email View email address on click.appcast.io for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes./ppThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State./ppQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances./p/div