IT Help Desk Specialist

Welcome to Your Behavioral Health (YBH). Our mission is to guide individuals through the intricate landscape of behavioral health, ensuring that expert support is not only available but also easily accessible. At YBH, we pride ourselves on being a centralized hub teeming with resources designed to aid clients and their families in pinpointing the optimal support tailored to their distinct needs and aspirations for well‑being. Job Duties Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and network performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues and recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems and recommending changes. Accomplishes information systems and organization mission by completing related results as needed. Ensures new employees are set up timely with all required technology and account access based on their job description. Ensures that all assets are logged into asset management software and accounted for when hires, terminations, or reassignments occur. Responsible for rapid response to network interruptions at all sites by using the portal or going onsite. Managing all software systems and auditing to remove account access for former employees or those that do not need access to keep accounts secure. Travel to sites as necessary. Knowledge, Skills, and Abilities Knowledge and experience with major applications such as Microsoft Office and M365 Administration required. Knowledge and experience with Apple Products required. Knowledge of regulations related to HIPAA required. Helpdesk experience of at least 1 year required. Knowledge of maintaining, storing, and organizing technical equipment required. Knowledge and experience with Healthcare EMR’s such as KIPU and DrChrono a plus. Knowledge and experience with Jamf a plus. Knowledge and experience with CrowdStrike a plus. Skill in using healthcare software and computer systems. Multitasking skills. Problem‑solving skills. Professional communication and presentation skills, including face to face, email, telephone, and video conference. Ability to communicate professionally with various departments and resources. Job Details Job Type: Full‑time Pay: $26.00 – $29.00 per hour Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Compensation Package Hourly pay Additional Information Experience level: 1 year Schedule: 8 hour shift Monday to Friday Education: Associate (Required) Experience: Help desk: 1 year (Required); IT support: 1 year (Required); EMR systems: 1 year (Preferred); Microsoft Office: 4 years (Required) Ability to Commute: Torrance, CA 90504 (Required) Ability to Relocate: Torrance, CA 90504 – relocate before starting work (Required) Work Location: In person #J-18808-Ljbffr