Patient Service Coordinator

Job Description

Job Description

Join Our Team as a Patient Service Coordinator in Boston! ✨

Are you a compassionate administrative professional looking to make a meaningful impact in healthcare? A leading medical center in Boston, MA is seeking a dedicated Patient Service Coordinator to join our team in delivering world-class, patient-centered care.

In this vital, front-line role, you will be the welcoming face and primary voice for our patients, serving as a key liaison between patients, families, and our multidisciplinary clinical teams.

Position Highlights

• Role Type: Full-Time (Monday – Friday, Standard Business Hours)

• Location: Boston, MA (On-site)

• Compensation: $17.71 to $24.94 per hour, commensurate with experience.

The role is 100% on-site for the initial three-month contract. Upon permanent conversion, it becomes a hybrid schedule (2 days remote, 3 days on-site). Please note that on-site parking is not provided.Ready to apply? If you thrive in a collaborative environment and are passionate about delivering exceptional patient experiences, we’d love to hear from you!

Apply directly today!

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salary: $17.71 - $24.94 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

Key Responsibilities

• Patient Scheduling & Check-In: Coordinate and schedule appointments, consultations, and follow-ups. Greet patients warmly upon arrival and manage smooth check-in/check-out workflows.

• Insurance & Registration: Verify insurance coverage, obtain prior authorizations, collect copays, and accurately update patient demographic and billing information in the EMR.

• Patient Communication: Handle phone inquiries, manage patient portal messages, and provide clear instructions regarding clinic visits and pre-appointment preparation.

• Administrative Coordination: Collaborate closely with physicians, nurses, and administrative colleagues to ensure seamless clinic operations and minimize wait times.

Qualifications & Requirements

• Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• Experience: 2–3 years of experience in healthcare administration, patient access, customer service, or a high-volume medical office environment.

• Technical Skills: Proficiency with Electronic Medical Record (EMR) systems (Epic experience is a major plus!) and standard office software.

• Soft Skills: Exceptional interpersonal communication, empathy, active listening, and a calm demeanor in fast-paced environments.

• Knowledge: Familiarity with medical terminology and standard health insurance processes.

Skills

• Scheduling Appointments
• epic
• Customer Service (1 year of experience is required)

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.