Claim Investigator

BASE SALARY + BONUSES

The position is part of the Case Management department working on all phases of injury claims. This is a full-time, permanent position.

Ideal candidate:

• Has an AA Degree and a year or more experience working in a Personal Injury, MedMal or Insurance Defense legal practice
• Quick learner, someone that can grasp concepts and apply them to similar projects
• Is empathetic, great listener, patient, and possesses strong communication skills
• Detailed-oriented and good at following established procedures
• Self-motivated
• Strong time management skills
• Highly organized and thorough in keeping current claimants informed and their case moving
• Skilled in data entry with various software programs
• Committed to our core values: Excellence, Conscientiousness, Innovation, Claimant Focused, and Collaboration

Duties and Responsibilities:

• Conduct interviews and follow-ups with claimants or their representative who are victims of defective drugs or devices, environmental contamination, or have a general personal injury claim
• Conducts pre-litigation investigations, aspects of discovery work, reviewing records, drafting correspondence, analytical work, and updates, follows and guides claimant through the pre-litigation process
• Coordinating and following up on the retrieval of claimant’s records.
• Review medical records, annotating records following our robust bookmarking procedures
• Point of contact for your claimants, providing updates to their claim
• Interprets and disseminates information concerning claims and casework to supervisors
• Undertake a variety of administrative duties such as scheduling claimant appointments, managing calendars, and maintaining up-to-date case notes

Other Details:

• Job is Monday through Friday from 9am to 6pm
• Due to the confidential legal nature of the matters, job will be performed on-site.
• Five hours of pre-approved OT are available weekly
• Office environment is comfortable and designed to be conducive to a professional, productive and collaborative workplace, including dual monitors, privacy dividers, headsets and webcams for virtual meetings
• Coffee, soft drinks and snacks are made available to the team
• Office leverages technology to make it easier for case managers to excel