Legal Claims Investigator

Job Description

Job Description

Claim Coordinators serve as an important point of contact for existing claimants, making them a critical part of the claimant’s experience and assisting in moving their legal claim forward. They are responsible for confirming & verifying all claim information, obtaining additional information relevant to their claim and handling any additional questions—via phone, web, email & live chat— exhibiting professionalism, empathy, and a sense of urgency.

Key Responsibilities:

●   Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported.

●   Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision.

●   Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes.

●   Process Guidance: Clearly explain next steps and transition clients to the Claim Investigators team, including paralegals and attorneys.

Candidate Requirements

Essential Attributes:

●   Customer Service Experience: Proven ability to engage with existing clients professionally with a willingness to assist in any way to ensure moving their claims forward.

●   Professional Telephone Etiquette: Clear, courteous, and with an informative communication style.

●   Active Listening & Communication Skills: Strong verbal and interpersonal abilities to understand and respond effectively.

●   Written Communication: Excellent grammar, spelling, and punctuation.

●   Organizational Skills: Strong time-management, task prioritization & a process-oriented mindset

●   Multitasking: Comfortable managing multiple inquiries and tasks simultaneously.

●   Team Collaboration: Works well independently, within a team environment and able to communicate & collaborate with attorneys, paralegals, and administrative staff.

●   Adaptability & Flexibility: Thrives in dynamic, fast-paced & high-volume environments.

●   Emotional Intelligence: Self-awareness, self-regulation, motivation, empathy, and social skills.

Preferred Qualifications:

●  Law firm or Legal industry experience (a plus)

●  Insurance, Healthcare & Medical Administration experience (a plus)

●  Familiarity with CRM systems (Salesforce), VoIP software & Electronic Signature Software

●  College degree (preferred but not required)