Receptionist

Join Our Caring CommunityAs a Receptionist 1, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Manager, Clinic/Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.As a Receptionist 1, you'll:Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.Maintain accurate and confidential patient records using EMR and CRM systems.Update patient accounts and collect copays when needed.Handle incoming calls, respond to inquiries, and provide general information and empathy.Keep the reception area clean, stocked, and organized.Help with supply orders, inventory management, and courier coordination.Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.Use Your Skills to Make an ImpactRequired Qualifications:High School Diploma or GED1+ year experience in healthcare customer service background in retail, hospitality, or call centers also consideredConvey information and maintain a positive tone during callsExperience coordinating tasks, resources, and schedules to ensure efficient workflowExperience using MS Office tools for reporting, data analysis, and workflow optimizationExperience improving patient care and experienceThis is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.Preferred Qualifications:Value-based care model experienceKnowledge of Medical TerminologyExperience with EMR Systems (Electronic Medical Records)Bilingual in English and SpanishHours: Monday – Friday, 8:00 AM to 5:00 PMLocation: In-office - Jacksonville, FLScheduled Weekly Hours: 40Pay Range: $38,000 - $45,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About UsAbout Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.