Director of IT Business Systems

The Director of IT Business Systems (CRM) is a senior technology leader responsible for the strategy, governance, and continuous evolution of Simpro’s internal CRM ecosystem and related go‑to‑market business systems. You will own the platforms that power our sales, marketing, and customer success teams, aligning system capabilities with Simpro’s growth ambitions and ensuring seamless integration across the broader technology stack. What You’ll Do Platform Ownership : Own the roadmap and day‑to‑day operations of Simpro’s CRM platforms (Salesforce or equivalent), including configuration, integrations, data governance, and licensing strategy. Ensure system reliability, scalability, and alignment with business processes across sales, marketing, and customer success. Stakeholder Partnership : Serve as the primary IT partner to the Chief Revenue Officer, VP of Marketing, and VP of Customer Success. Translate business requirements into scalable system solutions, facilitate prioritisation across competing stakeholder demands, and communicate clearly on project status, risks, and outcomes. Systems Integration : Design and maintain the integration architecture between the CRM and Simpro’s core product platform, marketing automation tools, support systems, billing systems, and data warehouse. Champion clean data flows and a single source of truth for customer data. Data & Reporting : Drive data quality, hygiene, and governance standards across all CRM platforms. Partner with the data and analytics team to ensure accurate pipeline, renewal, and customer health reporting. Build dashboards and reporting frameworks that empower business leaders with real‑time insight. Team Leadership : Lead, mentor, and develop a team of CRM administrators, business analysts, and solution architects. Foster a culture of continuous improvement, user‑centric thinking, and delivery excellence. Manage vendor relationships and third‑party implementation partners. Program Delivery : Plan and execute CRM transformation programs, platform upgrades, and change management initiatives. Apply agile and project‑management methodologies to deliver on time and within budget, focusing on adoption and measurable business outcomes. What You’ll Bring 8+ years in IT or business systems roles, with at least 3 years at a director or senior manager level. Deep hands‑on experience with Salesforce (Sales Cloud, Service Cloud) or comparable enterprise CRM platforms; certifications a strong plus. Background in a high‑growth B2B SaaS environment, ideally with exposure to field service management or vertical software. Solid understanding of API‑based integrations, middleware platforms (e.g., MuleSoft, Boomi), and enterprise data architecture. Proven leadership of distributed, cross‑functional teams and management of multiple stakeholders at the executive level. Excellent communication skills, bridging technical complexity and business outcomes for executive and non‑technical audiences alike. What We Can Offer You Responsible Time Off and a comprehensive medical, dental, vision package with 100% employer‑paid options. Additional benefits including Health Savings Account, Flexible Spending Account, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Life Insurance, AD&D, and Disability Insurance available to purchase. Wellness programs: Wellness Challenge App, Diabetes Prevention App, and Health Hub App. 401(k)/Retirement Plan with 6% employer match. Generous parental leave program, paid volunteer leave days, public holiday exchange scheme. Talent referral program with rewards for referrals. Diverse training and internal networking opportunities across all product lines. Opportunities for career progression, development, and service recognition awards. Simpro, AroFlo, BigChange & ClockShark are equal‑opportunity employers committed to providing equal opportunities for all individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non‑performance factor. #J-18808-Ljbffr USA Simpro Software Ltd.