Bilingual Customer Support Specialist - French Speaking

Why Join Us

Cook Medical is a privately held, Indiana-headquartered company with a global reach. Our roots are in minimally-invasive medical devices, and we are always expanding into new areas of treatment – cellular therapies, biologics, regenerative therapies, and more. We have developed businesses that support the communities where we live and work, such as hospitality, transportation, and real estate. Our work environment focuses on bringing people together, fostering relationships that promote respect, inclusion, diversity, and equality in all of our interactions. These collaborative working relationships foster innovation and make Cook, our employees, and our communities stronger.

Overview

This is an excellent opportunity to join a fast growing, well established medical device industry leader as a Bilingual Customer Support Specialist in our Contracts department. This position serves as support for contracts, manages the identification, coordination, submission and tracking of RFP's and Tenders for North America, works with external contracting entities and internal divisions to effectively and efficiently respond to contracting opportunities, collaborates internally with division stakeholders, and coordinates necessary internal resources to respond timely.

This position is a retirement vacancy and the salary range is $45,000.00 to $60,000.00 annually. This is a hybrid position, the expectation is to be in the office 1 to 3 days per week. 

Cook is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs.

We use artificial intelligence tools to assist in screening, assessing and/or selecting applicants for this position.

Responsibilities

• Maintain Global Agreement Repository with executed contracts.
• Manage process of drafting, documenting and implementing certain pricing incentives (i.e. rebates with Divisions).
• Manage process of coordinating with Divisions for initiating and directing of payment of certain pricing initiatives.
• Review quality, accuracy, and completeness of information prior to submission, while maintaining documentation in Quest and SharePoint.
• Monitor opportunities in process and ensure deadlines will be achieved and respond to any requests from RFP or tendering entity.
• Maintain libraries of standard responses for past submissions.
• Record and archive all submissions (awarded and un-awarded).
• Assist in reviewing certain terms and conditions with customers and ensuring standard terms and conditions are in place with customers.
• Assist in communication with Divisions, as to a process for initiating, drafting and implementing both pricing incentives and purchasing agreements.
• Foster and maintain a workplace culture respectful and supportive of individual differences.
• Ability to maintain consistency and quickly and efficiently gather resources.
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
• Must strictly adhere to safety requirements.
• Maintain regular and punctual attendance.
• Must maintain company quality and quantity standards.
• Must have effective communication skills and ability to work in a collaborative and independent work situations and environments with minimal supervision.
• Ability to remain calm and receptive in fast paced situations.

Qualifications

• Bachelor's degree or experience of such kind and amount to provide a comparable background.
• Fluently bilingual in English and French, with strong written and spoken proficiency in both languages
• Prior contract experience is required.
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Works under general office environmental conditions.
• Sitting for extended periods.
• Utilizes close visual acuity for working with computers and equipment.