Lead Teller - Riverchase

Position Overview Lead Teller – Retail Banking (Birmingham, AL). Responsible for coaching, mentoring, and leading tellers to deliver a unique customer experience, improve financial wellbeing, increase loyalty, and increase share of wallet. Responsibilities Coach, mentor, and lead tellers—model best practices for customer interaction, financial solutions, and product positioning. Process a variety of customer interactions, educate customers on alternatives and options, and identify banking opportunities, making appropriate referrals to branch staff. Conduct lobby engagement activities to connect with customers and promote PNC products that meet their needs. Assist the Branch Manager with performance management and new‑hire selection processes. Maintain teller and branch daily operations to ensure accurate and efficient transaction handling. Adhere to all policies and procedures, demonstrate sound judgment within established limits, and support risk management initiatives. Qualifications 1+ year(s) of related retail banking or customer service experience; a high school diploma or GED is minimum, but a university/college degree is not required. Demonstrated knowledge, skills, and abilities in banking, client loyalty, customer experience, identifying opportunities, leveraging technology, proactive sales, accuracy, attention to detail, coaching, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and customer needs understanding. Preferred: strong communication skills, leadership, and demonstrable coaching/mentoring experience. Education and certifications: No degree or certification required. Benefits Medical, prescription drug, dental, and vision coverage (with Health Savings Account option). Life insurance for employee and spouse/child; short‑ and long‑term disability protection. 401(k) with PNC match, pension, and stock purchase plans. Dependent care reimbursement, backup child/elder care, and adoption, surrogacy, and doula reimbursement. Educational assistance (select programs fully paid) and a robust wellness program. Paid time off: maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days per year based on career level. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA and the SAFE Act/FINRA, which prohibit the hiring of individuals with certain criminal history. Disability Accommodations If an accommodation is required to participate in the application process, please email View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday" for assistance. All information will be kept confidential and used only for providing reasonable accommodations. #J-18808-Ljbffr