Field Service Representative

Other Professional Field Service Representative , OH Posted: 4/30/2026 Job Description Job ID#: 217592 Job Category: Other Professional Shift: 1 Details: --> PDS Defense, Inc. is seeking a Corporate Jet Remote Field Service Representative. Job ID#217592 Job Description: We currently have an immediate opening for a Field Service Representative, based in Columbus, OH, USA reporting to a Manager, Fleet Operators and Service Program Management. In your role, you will: Support customer in integrating business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness. Provide robust troubleshooting support to assist customers in resolving technical issues effectively.. Prioritize and escalate technical or operational concerns within both the customer's organization and client.. Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance. Keep management informed of key operational and maintenance issues affecting customer aircraft. Identify opportunities to enhance customer procedures and operations involving aircraft. Encourage customers to implement client -recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements. Deliver reports in line with established schedules and requirements. Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centers. Navigate and utilize internal customer support and in-service processes effectively. Identify and escalate recurring fleet issues to Technical Services for potential product improvements. Participate in customer meetings, including fleet reliability and operational reviews. Travel to service facilities as needed to oversee complex troubleshooting or upon customer request. How to thrive in this role? You have at least 5 years of aviation maintenance experience You have at least 2 years of experience with products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series) You have strong aircraft troubleshooting skills You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies You have business writing skills necessary to create various reports and correspondence You have the ability to travel You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred Be self-driven and have a problem-solver attitude. Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: No Clearance Details: --> Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled