Marine Parts & Service Advisor

Job Description

Job Description

Salary: $55,000$80,000+ ($26$38+ per hour equivalent)

Marine Parts & Service Advisor

Boating Marine Parts Service Operations Customer Experience

Red Wing, MN | Full-Time | Benefits Included

$55,000$80,000+ Annual Earnings
Approximately $26$38+ per hour equivalent

Do you spend your free time on the water? Are you the person your friends call when they need boating advice, parts recommendations, or help figuring out what's wrong with their boat?

River Valley Marine of Red Wing is hiring a Marine Parts & Service Advisor to join one of the Top 10 Marine Dealers in North America. This is a unique opportunity for someone who loves boating and wants to build a career helping fellow boaters enjoy more time on the water.

As our dealership continues to grow, we're looking for a versatile team member who can support both our Service and Parts Departments. You'll assist customers with repairs, maintenance, parts, accessories, seasonal service needs, and boating-related questions while helping drive an exceptional ownership experience.

This position is ideal for someone with experience in marine service, marine parts, marina operations, powersports, RV, automotive, or dealership environments who enjoys customer interaction and has a genuine passion for boating and the marine lifestyle.

Why Join River Valley Marine?

• Earn $55,000$80,000+ annually
• Approximately $26$38+ per hour equivalent, plus performance incentives
• Full-time, year-round employment
• Join a Top 10 Marine Dealer in North America
• Work around premium boats, pontoons, fishing boats, surf boats, and marine accessories every day
• Employee discounts on boats, parts, accessories, and marine gear
• Career growth opportunities within a growing dealership group
• Team-oriented culture built around outdoor recreation and boating

What You'll Be Doing

Service Responsibilities

• Serve as a primary point of contact for customers regarding repairs, maintenance, winterization, storage, and seasonal service
• Write and manage repair orders accurately and efficiently
• Schedule service work and coordinate technician workflow
• Provide repair estimates and communicate service recommendations
• Keep customers informed throughout the repair process
• Assist with warranty claims and service documentation
• Follow up after service to ensure customer satisfaction

Parts Responsibilities

• Assist customers in identifying and purchasing the correct marine parts and accessories
• Recommend products that improve the boating experience
• Support technicians by sourcing and supplying required parts
• Receive, stock, organize, and merchandise inventory
• Maintain retail displays and showroom presentation
• Process special orders, returns, and warranty parts
• Assist with inventory counts and inventory accuracy initiatives

Shared Responsibilities

• Build lasting relationships with customers and boating enthusiasts
• Help customers maximize their time on the water
• Utilize LightspeedEVO and dealership systems to document customer interactions
• Support dealership goals related to customer satisfaction, service excellence, and profitability
• Contribute to a positive team environment focused on growth and continuous improvement

Marine Experience We Value

Marine parts specialist Marine service advisor Boat ownership Marina operations Boat maintenance Fishing enthusiast Watersports enthusiast Marine technician support Service writer Powersports experience RV service experience Automotive service experience Retail sales experience Inventory management Customer relationship management Seasonal storage and winterization knowledge

What We're Looking For

• Genuine passion for boating, fishing, watersports, or lake life
• Customer service experience required
• Marine industry experience preferred but not required
• Strong communication and relationship-building skills
• Ability to learn technical product and service information
• Comfortable recommending products, accessories, and services to customers
• Excellent organizational and multitasking abilities
• Strong attention to detail and follow-through
• Positive, team-oriented attitude
• Comfortable using computers and dealership software
• Experience with LightspeedEVO, Outlook, Excel, or SharePoint is a plus

Schedule

• MondayFriday | 8:00 a.m.5:00 p.m.
• Full-time, permanent position
• Year-round employment

Benefits

Medical & Dental

• Medical plans available starting around $50/month
• Dental insurance options
• Health Savings Account (HSA) available

Retirement & Financial

• 401(k) with Traditional and Roth options
• Company match of 50% up to 6%
• Financial planning resources and expert guidance

Additional Coverage

• Life insurance
• Short-term disability
• Accident coverage
• Critical illness coverage
• Supplemental insurance options

Employee Wellness

• Employee Assistance Program (EAP)
• Doctor on Demand virtual healthcare
• Wellness Marketplace discounts
• Get Active wellness program

Time Off & Extras

• Paid Time Off (PTO)
• Paid holidays
• Company-provided apparel
• Employee discounts on boats, marine accessories, and parts

About River Valley Marine

Since 1996, River Valley Companies has been helping customers create memories on the water throughout Minnesota. Our success is built on passionate employees who share our customers' enthusiasm for boating and outdoor recreation.

We believe boating isn't just a hobby, it's a lifestyle. Our team plays an important role in helping customers get the most out of every day they spend on the water.

If you're passionate about boats, enjoy helping people, and want to build a long-term career in the marine industry, we'd love to talk with you.

Interviews are being scheduled immediately. Apply today.