Project Management Lead

The Role The Project Management Lead is a key leadership role within the Arrive Client Success & Operations organization, responsible for leading the successful delivery of mobility technology solutions across North America. This position serves as the primary bridge between customers and cross‑functional teams, including Client Success, Sales, Product Management, Engineering, Operations, Manufacturing, and Support. Reporting directly to the Director of On‑Street Projects in North America, the Project Manager is accountable for driving project execution from contract handoff through customer acceptance, ensuring projects are delivered on time, within scope, within budget, and aligned with customer expectations. This role combines strategic project leadership, operational excellence, customer relationship management, and people leadership to drive successful business outcomes in a collaborative environment. How to make an impact Lead the end‑to‑end delivery of parking, transportation, and mobility technology projects, including planning, implementation, integration, quality assurance testing, deployment, training, and customer acceptance. Establish project scope, objectives, timelines, budgets, resource requirements, and success criteria in partnership with internal and external stakeholders, while managing forecasts, change requests, and weekly status reports. Identify, assess, and proactively mitigate project risks, issues, dependencies, and scope changes, driving accountability across cross‑functional teams to ensure milestones are achieved. Serve as the primary point of contact for customers throughout the project lifecycle, building trusted relationships with stakeholders and executive sponsors to align business objectives with solution delivery. Lead, coach, mentor, and develop Project Managers and other individual contributors within the Client Success & Operations organization, establishing clear expectations, conducting regular performance reviews, and supporting talent development. Partner closely with Product, Engineering, Operations, Manufacturing, Service Delivery, Support, and Sales teams to interpret technical documentation, track performance metrics, and drive continuous improvement initiatives. Your background 5+ years of experience managing technology implementation, software deployment, infrastructure, transportation, mobility, or field service projects, including 3+ years leading customer‑facing implementations. 2+ years of direct people management experience, including coaching, performance management, employee development, and leading high‑performing teams. Experience working with SaaS, hardware/software solutions, systems integration, or enterprise technology deployments (experience within transportation, parking, mobility, smart city, or related technology industries strongly preferred). Strong capability to interpret contracts, technical documentation, system architecture diagrams, engineering drawings, and integration specifications. Excellent written, verbal, presentation, and executive communication skills, with a proven ability to influence and lead cross‑functional teams without direct authority. Bachelor's degree in Engineering, Business Administration, Project Management, Information Technology, or a related field (or equivalent professional experience); PMP, CAPM, Agile, or On‑Street/Off‑Street Parking Systems experience is a plus. This role is based in Atlanta, Georgia. #J-18808-Ljbffr