Application support analyst DevOps

Application Support Analyst what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support. Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments Create and manage SharePoint sites, libraries, lists, and permissions Troubleshoot and resolve Windows and OneDrive Issues. Investigate and correct permission misconfigurations at the site, library, folder, and file level Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner Ability to learn and utilize legacy applications including Document Management (DM) Serve as a friendly and knowledgeable point of contact for support requests, ensuring a positive experience for all users Assist with user account management, access control, and security group assignments Help monitor system performance, storage, and usage reports Create and maintain basic documentation, guides, and training materials for end users Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate) Participate in testing updates, patches, and new features before deployment BS Degree or 4 years of equivalent work experience 2 years of experience with SharePoint administration or a similar role Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision Capability to rapidly learn new applications to support them as needed Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook) Past hands on experience with applications such as: Caseware IDEA, JIRA/Confluence Additional knowledge or familiarity in: SAS, Nviivo, Rstudio, or Rumba. Microsoft certifications (e.g., Experience with Power Automate or Power Apps Experience with SharePoint migration tools (e.g., Prior experience in a helpdesk or IT support role with a customer-facing focus SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. For ongoing news, please visit our newsroom.