Customer Service / ChickFilA Charlotte Pike / West Nashville

Job Description

Job Description

FRONT OF HOUSE / CUSTOMER SERVICE TEAM MEMBER
Chick-fil-a Charlotte Pike (6500 Charlotte Pike, West Nashville)

Full Time Compensation: $16.00/ Hour

Full-time and Part-time opportunities
Previous customer service / restaurant experience preferred but not required
Scholarship opportunities
Pathways to grow into leadership
Free break meals
Health insurance option (full-time team members)
401k option (full-time team members)

Role Summary
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

General Responsibilities

• Read, understand and comply with all parts of the Team Member Handbook
• Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Show up on time, have a great attitude and work hard for your entire shift.
• Constantly improve yourself by finding ways to do your work better and faster.
• Be responsible to fill your shift if you are not able work.
• Ensure your appearance is in compliance with the Handbook.
• Be a team player
• Display good stewardship and a sense of ownership for the business
• Offer guests a superior customer service experience.

Requirements

• Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

• Outgoing and fun
• Great attitude
• Hard working
• Dependable
• Honest
• Demonstrate leadership attributes
• Team-player
• Positive attitude & role model
• Responsive to team’s needs
• Takes initiative
• Works to serve others
• Motivated to grow and to learn
• Great verbal communicator
• Outgoing/friendly/patient
• Desire for ongoing training/education
• Detailed & keenly observant
• Passion for procedural discipline
• Able to lift 40 - 60 pounds on a consistent basis