Ecommerce Account Manager

Nourison is seeking a commercially minded, strategic E-Commerce Account Manager to own the growth, profitability, and health of our retail portfolio across both 1P (Wholesale/DSV) and 3P (Marketplace) channels. Managing a large, high-variation SKU catalog, this role acts as the business owner for major accounts including but not limited to Walmart, Target, Lowe's, Kohl's, and Rugs Direct. Supported by an in-house Digital Shelf team that owns technical catalog execution and listing setup, this role focuses on commercial strategy: retailer relationships, revenue and margin performance, promotional planning, product visibility and portfolio-wide growth. Amazon is managed separately today, so hands-on experience with Vendor Central and/or Seller Central is not required for this role. However, it is a valuable plus that can give candidates a broader understanding of the marketplace mechanics behind this portfolio.

Key Responsibilities

• Sales Strategy: Develop and execute sales strategies to increase revenue and market share across a diverse portfolio of 1P dropship vendor (DSV) accounts and 3P marketplace.
• Account Management: Serve as the primary point of contact for retail partners; assortment strategy, negotiate pricing, promotions, and terms to optimize profitability and long-term growth.
• Pricing & Channel Strategy: Set and monitor pricing and promotions on 3P marketplaces while managing MAP policy to prevent channel conflict across the portfolio.
• Ecommerce Analytics: Track KPIs, analyze sales, category trends, traffic, and conversion data to identify opportunities and guide decision making.
• Forecasting: Work closely with supply chain/demand planning to align production and inventory levels with sales forecasts.
• Inventory & Performance Health: Monitor out-of-stock trends and dropship compliance (late shipments, cancellations) to protect account health and buy-box/featured-offer ownership across platforms.

Qualifications

• Experience: 5–7 years of hands-on experience managing major e-commerce accounts across both 1P and 3P dropship models.
• Platform Familiarity: Deep experience navigating retailer/vendor portals.
• Amazon Background (Preferred): Experience with Amazon Vendor Central and/or Seller Central is a strong plus, even though this role won't manage that account day to day.
• Assortment Expertise: Prior experience managing large, multi-variant (size/color/shape) assortments is highly preferred. Rugs/Home Décor a plus.
• Strategic Collaboration: Proven ability to drive commercial growth while partnering with internal operational teams (Digital Shelf, Supply Chain, Marketing/Creative).
• Analytics: Ability to analyze data, identify trends, and develop actionable insights to drive performance.