Janitorial Operations Specialist - Honolulu

Job Description

Job Description

The Facilities Group Hawaii (TFG HI) is a combination of two local companies that has provided facilities maintenance services to leading businesses in Hawaii for over 50 years. We provide comprehensive commercial building maintenance and cleaning services, including daily janitorial, carpet cleaning, floor stripping and coating, pressure washing, sanitizing, and building maintenance and repairs. 

Bottom Line: A TFG HI Operations Specialist is a hands-on operations leader who connects our field teams with the office. You’ll support janitorial and maintenance accounts across multiple islands, engage professionally with clients, and use data to keep service quality high and costs on budget. The successful candidate is reliable, self-motivated, detail-oriented, and committed to customer satisfaction and problem solving.

What’s in it for you: 

• Paid time off.
• Medical, Dental, and Vision Insurance.
• 401k Retirement Plan.
• Access to a company cellphone.
• Competitive starting salary with potential to earn performance-based bonuses.
• Clear path for career growth in operations leadership.

What’s expected of you:

• Support daily operations across multiple accounts and regions.
• Monitor service delivery against contracts, SLAs, and company standards.
• Conduct site audits and inspections and track corrective actions.
• Effectively communicate with clients, field teams, and leadership.
• Your work includes:

• Client & Account Support

• Serve as a primary point of contact for client and employee operational concerns.
• Help resolve service issues and escalations quickly and professionally.
• Assist with onboarding new accounts and getting them operationally ready.
• Maintain proactive client communication to support satisfaction and retention.

• Field Coordination

• Coordinate scheduling, staffing support, and resource allocation.
• Track field projects, work orders, and labor utilization against budgets.
• Support training and process improvements as a resource for operational systems.

• Data & Reporting

• Maintain operational and financial data (accounts, staffing, schedules, budgets).
• Build and distribute KPI reports on service quality, labor utilization, and client performance.
• Track sales activity in CRM systems (Pipedrive, UtilizeCore, etc.).
• Identify trends and recommend improvements; support budgeting and forecasting.

• Administrative Support

• Maintain contracts, client records, and operational documentation.
• Support new hire onboarding, payroll, timekeeping validation, and billing documentation.
• Coordinate meetings, trainings, and internal communications.
• Assist with configuring company phones and email addresses.

Essential knowledge, skills, and abilities:

• High school diploma required; bachelor’s degree in business, Operations, or related field preferred.
• 1–3+ years of experience in operations, facilities, or multi-site service environments.
• Advanced Excel skills and reporting tools.
• CRM and workforce management system experience preferred.
• Strong organizational, multitasking, and problem-solving skills.

• Clear, customer-focused communication skills.
• Ability to work independently in a fast-paced, team-oriented environment.
• Weekly area/regional travel; flexibility to work days, nights, and/or weekends as needed.
• Must be able to:

• Comfortably lift 25 lbs.
• Walk, stand, squat, bend, climb, and reach as needed to perform inspections.

**The Facilities Group Hawaii and its Subsidiaries are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group Hawaii to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group Hawaii also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at View phone number on us.fitly.work.

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Monday-Friday
8:30AM-5:30PM (Variable based on operational needs)