Technical Project Manager/ Lead Technical Analyst-Minnesota MN

Technical Project Manager/ Lead Technical Analyst

Visa-GC/ CITIZENS preferred Duration – long term Minnesota MN- candidate can start remote but will have to relocate in one month time

KEY NOTE – Technical PM who has managed large initiatives on Java OR.Net will be ideal

GOOD TO HAVE - Some experience in leading through an SRE transformation - leading "ops" focused teams to develop engineering capabilities that improve ability to deliver at scale.

Key Qualifications:

• Leading or Managing Technical Analysts, Database team, Development or Operational teams or playing the roles of Sr. Systems/Technical Analysts in those teams.
• 9+ years Project management experience leading teams of engineers and experience with large scale cloud based application system.
• Skills in documenting word and deliverables in a collaborative and clear manner, keeping them up to date as changes are made on Confluence sites.
• Strong expertise in managing production incidents, with experience driving for resolution and stakeholder communication during incidents.
• The candidate should be adapt at prioritizing multiple issues in a high stress environment. Capability and experience in designing processes to improve response capabilities.
• Experience in driving partnership between SRE, Dev teams and QE teams towards delivering excellent customer outcomes - managing above the level of infrastructure to deliver great customer outcomes.
• GOOD TO HAVE - Some experience in leading through an SRE transformation - leading "ops" focused teams to develop engineering capabilities that improve ability to deliver at scale.
• Should be able to understand sophisticated architectures and be comfortable working with multiple teams.

Duties and Responsibilities:

• Actively participate in incident resolution for the platform and/or any dependent components which the product engineering teams rely on for their work. The rest of the time will be automating and developing quality and operational improvements/solutions
• Maintain and improve operational tooling, frameworks, perform chaos engineering activities
• Build/integrate/administer systems and tools that enable engineering teams to observe their applications in production with autonomy (Dashboards, APMs)
• Automate alerts for metrics on performance, cost, vulnerabilities, risk, compliance violations
• Identify and measure SLOs, SLAs and SLIs
• Improve processes/runbooks and champion automation of any manual items around support
• 50% SRE mindset and 50% Project/Support team Management.
• Service level metric understanding and responsible for consistently meeting service-level agreements (SLAs) for our services
• Know how SRE principles work and have a basic understanding
• Engage in and improve the whole life cycle of applications or services—from inception and design, through deployment, operation, and refinement
• Drive a culture of reliability, and ensuring teams are aligned around common priorities and approaches defined by leadership
• Assist Sr. Manager / Director in capacity planning and cost optimization
• The candidate will leverage some of the latest AIOPS technology to develop a holistic approach to enhance systems and application reliability with a focus on superior customer experience.