Cataloochee Ski Area - Guest Services- FT/PT opportunities

Job Description

Job Description

Great Skiing in the Great Smokies Be the Smile That Welcomes Every Guest to the Mountain! 
At Cataloochee Ski Area, our culture is built on friendliness, teamwork, and a passion for the mountain lifestyle . From first-time skiers to seasoned passholders, every guest deserves an unforgettable experience, and it all starts with our Guest Services team .

We’re looking for both Full-Time and Part-Time enthusiastic Guest Services Representatives for the 2025–2026 winter season who know how to create positive first impressions, deliver excellent customer service, and keep the mountain vibes welcoming from sunrise to the last chair.

What You’ll Do:

• Be the first point of contact for guests — welcoming them with warmth, professionalism, and knowledge.
• Assist with lift tickets, passes, and general resort information.
• Solve problems with creativity and care, ensuring every guest leaves happy.
• Work alongside other mountain departments to keep things running smoothly.

What We’re Looking For:

• Outgoing, friendly personalities who love working with people.
• Strong communication and multitasking skills.
• Confidence using computers/POS systems (training provided).
• Reliability, positivity, and a can-do attitude — especially on weekends and holidays.
• Flexibility to work varying shifts, including evenings and peak season days.

Position Requirements:

• Must be at least 18 years old.
• Must be willing and able to work a varied schedule, including weekends, nights, and holidays.
• Must be able to hear and speak clearly for radio and telephone communication.
• Must be able to move comfortably and quickly throughout the resort.
• Must be able to stand for long periods.
• Must be able to lift up to 30 pounds.
• A criminal background check will be conducted after the position is accepted, in accordance with the Fair Credit Reporting Act.

Why You’ll Love It Here:

• Competitive pay & seasonal overtime opportunities.
• A free season pass & lessons, so you can ski/ride all winter.
• Discounts on rentals, food & beverage.
• Year-Round Employment Opportunities : We partner with local employers to provide employment opportunities beyond the winter season.
• A supportive, high-energy team environment.
• The chance to be part of a community that values fun, excellence, and mountain culture .

Other job duties:
This job description outlines the main responsibilities, but is not an exhaustive list of tasks. You may be asked to take on additional responsibilities as needed. As Cataloochee Ski Area continues to grow, the responsibilities of this position may evolve, requiring flexibility and adaptability.

Season Dates: Mid-November through early April (weather dependent).

If you’re ready to combine your love of the outdoors with your passion for customer service, apply today and become part of the Cataloochee Ski Area family!