Specialist Patient Access

Specialist Patient Access

As our Specialist Patient Access, you will serve as a crucial first point of contact for patients, ensuring a seamless and empathetic experience while accurately facilitating their entry into our healthcare system.

Every day you will manage patient appointments, verify insurance information, accurately register patient demographics, and provide clear financial counseling regarding services. You'll communicate effectively with patients and clinical teams, resolve access-related issues, and ensure compliance with all regulatory and organizational policies. Responsibilities include utilizing various patient management systems, maintaining data integrity, and contributing to improving patient access workflows.

To succeed, you'll need exceptional customer service skills, strong attention to detail for accurate data entry and financial verification, excellent communication for clear patient and team interactions, and a profound commitment to patient advocacy, data accuracy, and optimizing the patient journey.

+ Performs registration duties, scheduling functions in the EMR, processes inbound and outbound referrals. Ensures pre-registration process is complete for all assigned accounts at least 5-days prior to the scheduled date of service whenever possible.

+ Verifies insurance eligibility/benefits and co-pay/deductibles and primary and secondary insurance. Enter correct primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to financial counselors.

+ Obtains accurate patient demographics when registering and scheduling patient, exemplified by accurate spelling, correct abbreviations, punctuation and completeness.

+ Obtains authorization/pre-certification from physician's office/insurance company for consults. Follows up on missing authorizations; if not obtained within 48-hours prior to service, contacts patient to advise them of their financial responsibility.

+ Answers phones and responds to telephone inquiries quickly and appropriately in a manner that addresses the needs of the caller, and provides exceptional customer service; acts as a resource/liaison for internal and external customers as well as team member.

Job Requirements

Required

+ High School Diploma or GED

+ One (1) year of customer service experience or industry experience in a healthcare setting

Preferred

+ Associates degree in a health related field

+ Two (2) or more years of relevant experience related to the core functions

Pay Range

$19.01 $26.85 /hour

We are an equal opportunity/affirmative action employer.