Guest Services Supervisor

Job Title

Remote Guest Services Supervisor

Hourly Pay

$19 - $25/hour

Summary

We are looking for a motivated Guest Services Supervisor to lead our front-line team, ensuring excellent guest experiences. In this role, you will oversee daily operations at the front desk, manage guest concerns, and coordinate with other departments. If you’re passionate about hospitality and exceptional service, apply today!

Key Responsibilities

• Supervise front desk staff and ensure smooth operations with high service standards
• Address guest inquiries, complaints, and requests promptly, ensuring satisfaction
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Train and onboard new team members, ensuring compliance with policies and procedures
• Monitor front desk activities, ensuring smooth check-ins, check-outs, and reservations
• Maintain guest records, ensuring privacy and accuracy in billing, preferences, and special requests

• Resolve escalated issues with professionalism and empathy

• Assist with scheduling and delegating responsibilities for proper coverage
• Maintain a clean, welcoming front desk area

Qualifications

• High school diploma or equivalent required; degree in Hospitality Management preferred

• 2+ years of supervisory experience in hospitality or customer service

• Strong communication, problem-solving, and organizational skills

• Ability to lead and create a positive work environment

• Focus on guest satisfaction and service excellence

• Comfortable with hotel management systems and software

• Ability to handle tasks calmly in a fast-paced setting

Benefits

• Competitive pay: $19 - $25/hour

• Health, dental, and vision insurance options

• Paid time off and holiday pay

• Employee discounts on accommodations and services

• Training and professional development opportunities