Collector

Collector

Collectors perform collection activities in obtaining delinquent payments involving court ordered fines, restitution and fees from diverse populations that include clients that are currently on probation.

Standard Judicial Branch business hours are Monday through Friday from 8:00 am to 5:00 pm. The position is on-site and in-person but may be eligible for a hybrid teleworking schedule following six months of employment within the role (dependent on the needs of the Judicial Branch).

The Adult Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidence-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. Join our nationally recognized Adult Probation Department and become part of an award-winning agency of professionals committed to enhancing community safety through service, accountability, and influencing change.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications :

• High school diploma or GED
• Three (3) years of collections or related experience
• OR Combined education and experience qualifications: Education may be substituted for the experience requirement on a year for year basis.

Our Preferred Candidate has:

• Experience in Collections for a government entity

Knowledge, skills, and abilities:

Knowledge of:

• Sources for checking financial conditions
• Pertinent statutes and governmental regulations

Skill in:

• Methods and techniques used in effecting collections
• Investigative procedures for collecting delinquent accounts
• Time management
• Microsoft Office programs, such as Outlook, Excel, Word, and PowerPoint

Ability to:

• Analyze accounts and evaluate collectability
• Communicate effectively, both oral and written
• Prioritize a variety of tasks and other specialized clerical support duties with frequent interruptions
• Write formulas and create graphs and pivot table in Excel

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Resolves disputes with clients regarding court-ordered and administrative-ordered monetary assessments.
• Evaluates collectability on delinquent accounts.
• Coordinates and monitors legal recovery activities.
• Prepares and maintains records and reports on collection activities and monies collected.
• Prepares and submits documentation on payoff statements.
• Performs skip-tracing and social security searches.
• Reviews and prepares accounts for submission to tax intercept program, updates database.
• Conducts financial interviews, may review financial statements, and negotiate temporary equitable installment plans.
• Reconciles obligation balances with the Clerk of Court RFR system.
• Responsible for outbound and inbound collection calls.
• Moderate computer skills with ability to become rapidly acclimated to changes in technology.
• Works closely with both internal and external customers including the Clerk of the Court, Probation Officers, Administrative Office of the Courts, and various outside stakeholders.
• Collects monies due from justice involved individuals for payments, fines, restitution, etc.
• Monitors collections database.
• Completes court documents such as Criminal Restitution Orders and requests for start dates on Financial Orders.

While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.

All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.

The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit or

Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.