Tax Collector

Overview Tax Collector 2 – Hybrid, 3 months contract Location: Phoenix, AZ Pay: $20/hr - W2 Candidates must live in the Greater Phoenix Metro area and be able to attend the first day orientation in person. Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday. Training is an intensive 3 to 6 weeks from 8:30am to 5pm. Training is onsite. Attendance is critical as learning and applying knowledge is continuous for this role. Hybrid role. Operating hours are 8:00am to 6:30pm with schedules between these hours. Candidates must be up to date with their AZ state taxes. Responsibilities The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Handle cases that may include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). Contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residences, places of employment, and/or business locations. Educate taxpayers while promoting voluntary taxpayer compliance and maintain a bias for doing the right thing with a positive attitude. Review taxpayer accounts and verify, gather, and update key information. Educate taxpayers on online resources and current tax policies. Document actions taken into multiple systems. Participate in all team engagement activities and meet performance expectations. Contact taxpayers via phone to resolve delinquent tax liabilities as assigned; schedule field visits to taxpayer residences and/or business locations. Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and assisting on how to obtain and maintain tax compliance. Negotiate payment arrangements. Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities, including determining lien property, reviewing and analyzing asset/inventory value, securing property, preparing assets for public auction, and moving assets to set up a sale. Qualifications Skills Required: Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills (addition, subtraction, multiplication and division) Excellent written and verbal communication Great interpersonal skills and ability to retain knowledge easily Creative in problem solving and goal oriented Organized Skills Preferred: Spanish-speaking Experience Required: Previous two positions should each be at least one consecutive year in a fast-paced call center Experience Preferred: Experience participating in process improvement activities Education Required: High school diploma or equivalent Education Preferred: Associates Degree or higher Additional Information This position has the possibility of future permanent employment for agents that can successfully perform the duties of the position, demonstrate dependability and culture alignment. #J-18808-Ljbffr Sunrise Systems