Bilingual Collections Specialist

Benefits:

Disability Insurance

Life Insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

We are not a bank. We are not a call center.

Del Sol Furniture is one of the few furniture retailers in Phoenix that provides in-house financing directly to our customers. That means our collections team is not chasing strangers — they are working with real customers who bought furniture from us, and the goal is always to find a solution that works for everyone.

We are looking for an experienced, high-performing bilingual collector who knows how to have difficult conversations professionally, negotiate payment arrangements effectively, and hit targets consistently without burning bridges.

If you have a track record in collections and you take pride in your numbers — we want to talk.

What You Will Earn:

$18–$24 per hour

Earned commission on top of base — realistic annual earnings of $50,000 and above for a strong performer

Health, Dental, Vision and Life Insurance

Paid Vacation, Holidays and Sick Time

Paid Personal and Sick Days

Generous Employee Discount

Paid on the job training

Your Schedule:

Full time, 8 or 10 hour shifts

Monday through Saturday — Saturday availability is required

In-person position at our Phoenix, AZ office

What You Will Do:

Contact customers with past-due accounts in a professional, empathetic, and results-oriented manner

Negotiate payment arrangements while following company policies and federal and state regulations including FDCPA

Document all customer interactions and payment agreements accurately in the system

Collaborate with the credit and customer service teams to resolve account issues and minimize delinquency

Consistently meet or exceed collection targets, call volume, and follow-up goals

Handle escalated situations with composure and professionalism

Who We Are Looking For:

Bilingual English and Spanish — required, not preferred

2+ years of experience in collections, accounts receivable, or a similar role

Proven track record of meeting or exceeding collection targets

Strong negotiator who can be firm without being aggressive

Resilient, persistent, and results-driven

Able to handle difficult conversations with professionalism and empathy

Detail-oriented with strong documentation habits

Comfortable with CRM or collection software — we will train on our specific systems

Why Del Sol:

Locally owned and family operated since 1997

In-house lending operation — you are not working for a faceless debt buyer, you are helping real customers find solutions

Flat structure — leadership is accessible and decisions get made fast

Stable, growing company with 25+ years in the Phoenix market

Our Core Values — We Live These Every Day

We hire, coach, and evaluate our entire team against six core values:

Integrity — Do the right thing, always. Open and honest communication builds trust.

Teaming — Set aside ego for the good of the team. Lift others up.

Excellence — Be your best, every day. Our customers come back because of it.

Kaizen — Never stop improving. Small steady improvements create big results.

Perseverance — Finish what you start, even when it's hard.

Awesomeness — Enjoy your work and make it enjoyable for others. It's our culture.

If these resonate with you, you will fit right in.

This is a full-time, in-person position at our Phoenix, AZ office.

If you are a proven collector who is ready to work somewhere that values your skills and rewards your performance — apply now.

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.