Functional Architect - D365 Sales Order Management

Functional Architect – D365 Sales Order Management

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

As a Functional Architect – D365 Sales Order Management, you will design, build, and support global enterprise applications within the Sales Order Management Product Lane. Your work will directly support New Balance's goal of becoming a Top 3 Global Athletic Brand. This role delivers value through the planning, design, and implementation of strategic, scalable, and responsive Dynamics 365 Finance & Operations (D365 F&O) solutions that drive business growth, expand market share, and strengthen brand equity and reputation.

Major Responsibilities:

• Provide functional design leadership for D365 F&O implementations and enhancements within the Sales Order Management Product Lane.
• Partner with business stakeholders, product lane owners, enterprise architects, and IT leadership to define business requirements and translate them into scalable functional and technical solution architectures.
• Demonstrate and communicate D365 out-of-the-box capabilities to maximize adoption of Microsoft best practices and native platform functionality.
• Own, define, and deliver functional user stories and features across the full project lifecycle, aligned with New Balance's New Ways of Working framework.
• Lead and support fit/gap analysis across D365 and integrated systems; mentor junior analysts and architects in user story development and fit/gap execution.
• Model business and system processes using use cases, workflow diagrams, and data models; assess functional and system impacts of enhancements, upgrades, and patches.
• Design, configure, evaluate, and implement D365 configurations, extensions, interfaces, and reports that meet or exceed business expectations.
• Collaborate closely with product owners, project managers, enterprise architects, functional and technical teams, QA, and training partners to ensure successful and timely delivery.
• Conduct quality and consistency reviews of peer and junior team deliverables, including user stories, fit/gap analyses, configurations, integrations, and business rules.
• Proactively identify and escalate risks and issues; manage enterprise escalations through established governance tools and leadership engagement.
• Provide D365 F&O production support, ensuring timely resolution of incidents, service requests, and enhancements; participate in on-call production support rotations.
• Promote a culture of agile delivery, innovation, and customer focus within a collaborative team environment.
• Contribute to project planning, estimation, and delivery in alignment with approved plans, budgets, and New Balance standards.
• Coach and guide junior team members on D365 features, implementation approaches, solution design, and support processes.
• Contribute to team-wide foundational and infrastructure improvement initiatives.

Requirements for Success:

• 4+ years of experience implementing or supporting enterprise applications for large, global, multi-channel retailers, manufacturers; apparel or footwear industry experience preferred.
• 5+ years of hands-on experience implementing or enhancing D365 ERP solutions, including at least three full lifecycle implementations.
• Strong functional configuration expertise within the D365 Sales Order Management domain.
• Financial accounting experience related to Sales Order Management is a plus.
• Proven experience designing, evaluating, and implementing D365 extensions (UI, data, and behavioral), integrations, controls, and reporting solutions.
• Strong conceptual or working knowledge of Azure, Power Platform, Copilot, agentic capabilities, and D365 integration architectures.
• Experience with Visionet Haute Logic, Visionet PartnerLinQ, 09, e2Open, EDI, and eCommerce platforms are highly desirable.
• Advanced experience with Azure DevOps and Agile, Waterfall, and hybrid delivery methodologies.
• Deep understanding of the Microsoft ecosystem and retail/manufacturing industry trends.
• Excellent communication, critical thinking, problem-solving, collaboration, and stakeholder management skills.
• Strong organizational, prioritization, time, and project management capabilities.
• Demonstrated accountability, confidentiality, and effective negotiation skills.
• Proven ability to identify implementation issues, perform root-cause analysis, and deliver practical, business-aligned solutions.

Boston, MA Headquarters - (NB) Only Pay Range: $138,500.00 - $173,000.00 - $207,500.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.