Client Relations & Operations Coordinator

Job Description

Job Description

Key Responsibilities

Candidate Onboarding & New Hire Coordination (40%)

• Coordinate candidate onboarding from offer acceptance through the employee's first day.
• Initiate and monitor background checks and drug screenings.
• Collect, review, and organize required new hire documentation.
• Communicate onboarding requirements, start dates, and assignment details to incoming employees.
• Coordinate with internal team members and clients to ensure a smooth onboarding experience.
• Maintain accurate onboarding records and tracking systems.

Client Relations & Employee Engagement (30%)

• Build and maintain positive relationships with clients and employees.
• Conduct regular check-ins with employees throughout their assignments to monitor satisfaction, engagement, and overall experience.
• Serve as a resource for employee questions, concerns, and general support.
• Maintain accurate records of employee communications and placement follow-ups.
• Assist with employee relations matters and escalate concerns as appropriate.

Administrative & Operations Support (20%)

• Provide daily administrative support to the operations team.
• Maintain employee records, spreadsheets, and internal tracking documents.
• Prepare correspondence, reports, and other business documents.
• Monitor deadlines and follow up on outstanding tasks.
• Assist with special projects and additional operational responsibilities as assigned.

Sales & Marketing Support (10%)

• Assist the Director of Sales and Marketing with business development initiatives.
• Conduct outbound prospecting and cold calls to potential clients.
• Utilize HubSpot CRM and Google Sheets to track prospecting activities, client interactions, and follow-up opportunities.
• Assist with social media content creation, scheduling, and posting, with a minimum of one post per week on each designated company platform.
• Support marketing campaigns and other business development activities.

Required Qualifications

• Must reside in Cass or Crow Wing County, Minnesota; Cass County preferred.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and manage competing deadlines.
• Self-motivated, dependable, and capable of working independently.
• Eagerness to learn new systems, processes, and responsibilities.
• Comfortable making outbound phone calls and building professional relationships.
• Ability to handle confidential employee and client information professionally.

Preferred Qualifications

• Previous experience in staffing, human resources, customer service, or office administration.
• Experience coordinating employee onboarding or pre-employment screenings.
• Familiarity with HubSpot CRM and Google Workspace.
• Experience managing business social media accounts.

Compensation & Work Arrangement

• Compensation: $20.00-22.00 per hour ($41,600 - 45,760 annually based on 40 hours per week), plus PTO and benefits available
• Schedule: Full-Time, Monday–Friday.
• Estimated Start Date: January 4, 2027
• Location Requirement: Must reside in Cass or Crow Wing County, Minnesota (Cass County preferred)
• Initial Work Arrangement: In-office to support hands-on training, collaboration, and familiarity with company processes.
• Hybrid Opportunity: A hybrid work arrangement may be considered following successful training, demonstrated retention and application of job knowledge, consistent performance, and the ability to independently manage responsibilities.
• Hybrid eligibility will be evaluated at management's discretion based on individual performance and business needs.

About Three Point Solutions

Three Point Solutions, Inc. (3PTS) is a family-owned staffing and workforce solutions company established in 2003. We partner with businesses across a variety of industries, providing quality staffing solutions while maintaining strong relationships with our clients and employees.

We are seeking a motivated, detail-oriented, and personable Client Relations & Operations Coordinator to join our team. This position supports daily business operations, employee engagement, candidate onboarding, client relations, and sales and marketing initiatives.

The ideal candidate is a proactive multitasker who enjoys working with people, demonstrates strong attention to detail, and is eager to learn and grow professionally.

Who We're Looking For

We are looking for someone who takes initiative, enjoys building relationships, and thrives in a dynamic work environment. The successful candidate will be organized, resourceful, adaptable, and committed to providing excellent service to both our clients and employees.

This is an excellent opportunity to gain experience across multiple business functions while contributing to the continued growth and success of a well-established, family-owned company.

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.

Company Description

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.