Shift Manager

Shift Lead

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The day-to-day includes:

• Ensuring consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Overseeing team members' completion of shift excellence tasks and maintaining clean, neat appearances.
• Ensuring food safety, quality, and accuracy of orders.
• Resolving customer complaints quickly, maintaining positive customer relations.
• Providing regular feedback to the GM on team member performance.
• Offering ongoing constructive and positive feedback to team members.
• Actively participating in training team members.
• Handling conflicts constructively and working with the GM to achieve resolution.
• Assisting the GM in screening team member candidates.
• Assisting with profit & loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Overseeing proper product preparation, rotation, portioning, cooking, and holding times.
• Assisting the GM with facility maintenance and ensuring health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and punctuality a must.
• Operating of cash register as needed and making change for other cashiers.
• Basic math skills.
• Maintains customer satisfaction and adheres to health and safety standards.
• Promotes and champions Taco Bell's culture and values.
• Provides constructive feedback to team members.
• Executes shift duties accurately and efficiently.
• Promotes equity, inclusion, and belonging.
• Ensures teammates and customers enjoy a positive experience.

Work-hard, play-hard:

• Competitive pay.
• Free bachelor's degree and scholarship programs.
• Free meals.
• Flexible schedules! Day, evening, and late night.
• Vacation pay and additional paid time off.
• Medical benefits.
• 401k retirement plan with 6% match.
• Health and wellness programs.
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more.
• Ms earth! Commitment to a sustainable future.