Clinical Coordinator (RN) - Primary Care Office

Clinical Coordinator

The Clinical Coordinator plays a pivotal role in ensuring the efficient operation of the primary care practice and the delivery of high-quality patient care. This position is responsible for coordinating clinical workflows, triaging patient calls, supporting providers, and overseeing clinical staff to ensure proper coverage and adherence to protocols. The Clinical Coordinator serves as a resource and mentor for medical assistants and nursing staff, participates in quality improvement initiatives, and manages administrative and clinical responsibilities, including patient education, prior authorizations, and vaccine/medication management. The ideal candidate demonstrates strong leadership, organizational, and communication skills, with a commitment to fostering a collaborative, patient-focused environment.

Education/Training:

• Graduate of an RN accredited school of nursing
• Bachelor's degree in nursing preferred
• Departmental specialized training to provide care to patients within role and successful completion of hospital orientation program

Licenses/Certification:

• Active Basic Life Support (BLS) certification through American Heart Association (AHA) or American Red Cross
• Current Massachusetts Registered Nurse License
• Responsible for keeping license and BLS current

Required Qualifications and Skills:

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served
• Demonstrates knowledge of the principles of growth and development
• Able to assess and interpret data reflective of the client's status
• Provides care outlined in standards, policies and procedures
• Previous experience in a medical/surgical environment required
• Command of verbal and written English
• Positive interpersonal communication skills and good organizational skills

Preferred Qualification and Skills:

• Minimum of 2 years of experience ideally in an outpatient or clinical setting preferred.
• Experience in patient assessment, care coordination, and supervising clinical staff
• Strong clinical judgment, patient-care expertise, and ability to support clinical staff.
• Communication and interpersonal skills to act as liaison between clinical staff, providers, and patients.

Essential Job Functions:

• Triage and document patient clinical calls in a timely and professional manner.
• Conduct assessments by reviewing patient symptoms and history to determine the appropriate course of action.
• Collaborate with providers to deliver medical advice and care recommendations based on clinical assessment.
• Prioritize and complete clinical administrative tasks, including medication prior authorizations and documentation updates.
• Communicate laboratory and imaging results to patients promptly and accurately.
• Provide patient education and support for chronic disease management, including conditions such as diabetes and hypertension.
• Review and manage the nurse's schedule daily to ensure adequate coverage and workflow efficiency.
• Work collaboratively with the clinical team to coordinate patient care and office operations.
• Identify and escalate potential emergencies or urgent medical situations appropriately.
• Partner with the Practice Manager and clinical team to develop, review, and update triage and clinical care protocols.
• Facilitate physician-to-physician referrals to assist patients in obtaining timely appointments.
• Participate in quality improvement initiatives to enhance patient care and operational performance.
• Oversee vaccine and medication management, including storage, inventory, ordering, and regulatory reporting.
• Serve as a resource and mentor for clinical staff, providing guidance and support on clinical workflows and best practices.
• Assist with onboarding, orientation, and ongoing training of new medical assistants and nursing staff.
• Monitor clinical staff performance and provide feedback to promote professional growth and accountability.
• Support a culture of teamwork, communication, and continuous improvement within the clinical team.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AGE AND DIVERSITY RELATED CRITERIA: Consistently treat patients, colleagues and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.

ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to the perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

PHYSICAL DEMANDS: Must possess sound dexterity and visual acuity. Requires mental alertness, stamina to work in a fast-paced environment or in emergency situations. Ability to stand, sit, walk, bend, reach without restriction. Ability to lift between 25 and 50 pounds using good body mechanics. Must be able to push heavy equipment, stretchers, and wheelchairs. May be exposed to all patient care elements within the hospital setting. Must meet annual safety training requirements. Risks of exposure: BFEs, electrical, mechanical and chemical hazards, ionizing radiation. Works any assigned shift within a 24-hour day. Works within hospital policies and procedures to minimize/prevent risk of exposure.

Salary Range: $28.32-$43.45

Salary Range Details: The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.