Phlebotomy Team Lead- Outpatient

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Monday-Friday with occasional weekend coverage
7:30am-4:00pm with flexible hours needed due to staffing and scheduling based on the needs of the business

Responsible for providing daily support to a subsection of the phlebotomy team, ensuring efficient workflow and adherence to practice standards. Offers instruction and guidance, high-level problem solving, and operational tasks as delegated.

Does this position require Patient Care?
Yes

Essential Functions
-Works autonomously within established procedures and practices.

-Ensure compliance with safety and quality standards.

-Oversees daily activities of phlebotomists and students, with a focus on safe patient care and satisfaction.

-Coordinates workflow to ensure timely collection of specimens and staff deployment or coverage.

-Serves as a technical expert for all collection procedures and assists with difficult draws, research kits, and special procedures.

-Signs off on technical training of new staff and annual competency documentation.

-Assists the manager or supervisor in implementing schedule changes, may monitor staff absences, and provides input on improvements or proposed policy changes.

Qualifications

Education
High School Diploma or Equivalent required or Associate's Degree Phlebotomy preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Phlebotomy Technician [National Certification] - Generic - HR Only required

Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Experience
Experience in phlebotomy 3-5 years required

Knowledge, Skills and Abilities
- Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
- Ensures smooth daily operations.
- Must have demonstrated leadership, communication (oral and written), and problem-solving ability.
- Must be highly organized, efficient, and able to work independently.
- Requires human relations skills to influence and motivate others.
- Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
- Demonstrates complex problem-solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols.
- Assess changing operational needs and provide suggestions related to staffing and service requirements to the Supervisor.
- Performs preliminary investigation of problems and offers solutions to prevent and minimize recurrence.
- Works independently and collaborates effectively within a team, actively partnering with team members by fostering a welcoming work environment and respecting individuals with diverse backgrounds, experiences, and perspectives.

Additional Job Details (if applicable)

Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

57 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.22 - /

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on aiapply.co.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.