Sommelier - Delilah

Job Description

Job Description

Job Description

The Sommelier at Delilah is responsible for delivering an exceptional luxury dining experience through expert wine and beverage service while supporting the restaurant's commitment to Forbes Five-Star hospitality standards. This role serves as a beverage ambassador, guiding guests through an extensive wine, champagne, cocktail, and spirits program while collaborating closely with service and management teams to create memorable dining experiences.

The Sommelier is responsible for beverage recommendations, sales, inventory management, wine list maintenance, staff education, and ensuring flawless execution of wine and beverage service standards. This position plays a critical role in enhancing guest satisfaction, driving beverage revenue, and maintaining the excellence of Delilah's renowned dining experience.

Key Responsibilities

Guest Experience & Beverage Service

• Deliver exceptional, personalized service consistent with Forbes Five-Star standards.
• Greet guests in a warm, welcoming, and engaging manner.
• Develop meaningful guest relationships to encourage repeat visitation and loyalty.
• Provide expert wine, champagne, spirit, cocktail, and beer recommendations tailored to guests' preferences and dining selections.
• Execute proper wine presentation, decanting, and service procedures.
• Conduct tableside beverage service with confidence, professionalism, and attention to detail.
• Anticipate guest needs and respond promptly with a sense of urgency.
• Communicate effectively with guests, service team members, culinary staff, and management.
• Ensure guests receive an elevated experience throughout all dining and lounge environments.
• Bid farewell to guests in a gracious manner and encourage future visits.

Wine Program & Inventory Management

• Maintain comprehensive knowledge of all wines, spirits, beers, cocktails, and non-alcoholic beverage offerings.
• Assist with maintaining and updating wine lists to ensure accuracy and consistency.
• Monitor wine inventory levels and assist with ordering recommendations.
• Receive, inspect, and properly store wine and beverage shipments.
• Perform regular beverage inventories and assist with reconciliation processes.
• Update inventory locations, bin numbers, and product information accurately within designated systems.
• Monitor wine storage conditions to ensure product quality and integrity.
• Reduce waste through proper handling, storage, and service practices.
• Coordinate product exchanges and resolve inventory discrepancies as needed.
• Stock and organize wine storage areas before, during, and after service.
• Assist with wine pairing preparation, special event beverage organization, and by-the-glass program execution.

Training & Leadership

• Serve as a beverage resource and mentor for service team members.
• Educate and train employees on wine knowledge, beverage offerings, and service techniques.
• Conduct regular wine tastings, beverage classes, and product knowledge sessions.
• Promote beverage sales opportunities through ongoing team coaching.
• Reinforce service standards and ensure consistent execution throughout the dining room.
• Actively participate in pre-shift meetings and departmental training programs.
• Partner with management to enhance beverage programs and guest experiences.

Operational Excellence

• Follow established service sequences and operating procedures.
• Complete opening, closing, and side work duties accurately and efficiently.
• Maintain designated service areas, wine stations, and storage spaces in a clean and organized manner.
• Ensure compliance with all health, safety, alcohol service, and company policies.
• Maintain working knowledge of hotel amenities, entertainment offerings, and local attractions.
• Support floor operations as needed, including assisting with seating arrangements and service coordination.
• Attend required departmental meetings and training sessions.
• Maintain a polished, professional appearance in accordance with Wynn standards.
• Perform all other job-related duties as assigned.

Experience

• Minimum of two years of experience in a luxury, fine-dining restaurant environment.
• Previous sommelier experience preferred.
• Experience with high-volume luxury dining operations strongly preferred.
• Proven ability to provide elevated guest service and beverage sales.

Education & Certifications

• High school diploma or equivalent required.
• Court of Master Sommeliers Level 1 Certification required.
• Advanced beverage knowledge including wine, champagne, spirits, cocktails, digestifs, food and wine pairing, and proper beverage service techniques.
• Ability to obtain and maintain all licenses and work cards required by local and state regulations.

Skills & Abilities

• Strong understanding of wine regions, varietals, vintages, producers, and food pairings.
• Excellent guest engagement, sales, and relationship-building skills.
• Ability to communicate professionally and effectively in English, both written and verbal.
• Proficiency with POS systems and inventory management software.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced, luxury hospitality environment.
• Ability to work varied shifts, including evenings, weekends, holidays, and special events.
• Ability to stand and walk for extended periods and lift beverage cases and supplies as needed.
• Demonstrated commitment to teamwork, professionalism, and service excellence.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.