Director of Operations

Company Description: At Assurance Restoration And Remodeling, we are dedicated to restoring properties, rebuilding lives, and providing peace of mind when our customers need it most. Role Description: We are seeking an experienced, driven, and results-oriented Director of Operations to lead and oversee the day-to-day operations of our restoration company. This individual will play a critical role in driving company growth, improving operational efficiency, developing team members, and ensuring exceptional customer service throughout every phase of the restoration process. The ideal candidate is a strong leader with experience in restoration, construction, or a related service industry who understands how to manage multiple projects, lead teams, control costs, and deliver quality results in a fast-paced environment. Responsibilites: This position requires someone who can balance big-picture strategy with hands-on operational leadership. *Oversee all daily operations, including water mitigation, fire and smoke restoration, mold remediation, and reconstruction. *Develop and implement operational processes, procedures, and performance standards. *Ensure projects are completed on time, within budget, and to company quality standards. *Manage workflow, staffing, scheduling, and resource allocation. *Hold department managers and team members accountable for performance and results. *Identify operational inefficiencies and implement solutions to improve productivity. *Monitor job costs, labor expenses, material costs, and overall project profitability. *Review estimates, production costs, change orders, and job margins. *Manage operational budgets and identify opportunities to reduce unnecessary expenses. *Ensure accurate and timely project documentation, billing, and job closeouts. *Provide leadership, coaching, and accountability to project managers, production managers, technicians, and support staff. *Establish clear expectations and performance goals for all departments. *Build a positive, team-oriented culture focused on communication, ownership, and results. *Conduct regular performance reviews and leadership meetings. *Ensure exceptional customer service from initial loss through project completion. *Oversee quality control and ensure work meets industry standards and customer expectations. *Maintain strong relationships with insurance adjusters, property managers, referral partners, and subcontractors. *Ensure compliance with OSHA regulations, environmental requirements, and applicable industry standards. *Maintain company safety policies and procedures. *Oversee equipment maintenance, fleet management, and inventory control. *Ensure employees follow proper restoration protocols and documentation requirements. *Work directly with ownership to establish and execute company growth objectives. *Identify opportunities to increase revenue, improve margins, and expand service offerings. Qualifications & Experience *5+ years of leadership or management experience, preferably in the restoration, construction, or property services industry. *Strong understanding of water mitigation, fire restoration, mold remediation, and reconstruction processes. *Proven ability to lead teams and manage multiple projects simultaneously. *Experience managing budgets, job costs, and operational profitability. *Strong knowledge of project management, scheduling, and production workflows. *Excellent communication, problem-solving, and decision-making skills. *Ability to develop leaders, establish accountability, and drive results. *Proficiency with restoration management software and Microsoft Office. *IICRC certifications are preferred *Estimation & Xactimate experience is required. What We Offer: Competitive salary based on experience. Paid time off and holidays. Company vehicle/Fuel Card. Company phone/laptop. Opportunities for professional development and advancement. Simple IRA plan with 3% company match.