Samples Shipping Coordinator

Samples Shipping Coordinator

Samples Shipping Coordinator is responsible for processing Marketing Sample requests and Export Order Processing across the organization efficiently and with a high level of accuracy to meet the needs of the business. This person is a clear communicator who can multitask and prioritize and is comfortable working with many internal customers/partners, in addition to working with outside vendors. Logistics coordination and troubleshooting basic compliance and shipping challenges are key components of this role. This role requires adherence to established processes while consistently delivering excellent customer service.

Essential Functions:

• Process outbound Marketing Sample orders from various sources via SAP and ShipCompliant. Support Export Order Processing tasks as needed.
• Maintain excellent communication with customers, providing transparency into availability of inventory and delivery expectations.
• Prepare documents such as packing lists and invoices for domestic and international shipments.
• Determine best shipping method for materials, using knowledge of shipping procedures, compliance, routes, and rates.
• Track, redirect and troubleshoot shipments as needed for successfully delivery
• Monitor and stay within compliance laws and shipping requirements for all order fulfillment
• Document issues, identify corrective actions for damages and shortages, and maintain key performance metrics related to shipment data, and damages for reporting and accounting.
• Assist with creating shipping labels for Marketing team shipping needs.

Qualifications:

• High School Diploma or equivalent required.
• Two or more years of experience with shipping/warehouse preferred.
• Accuracy, attention to detail and the ability to follow through are essential.
• Excellent organizational and communication skills.
• Experience in customer service required.
• Ability to accurately follow instructions and take direction.
• Ability to problem solve and multitask.
• Valid California drivers' license with the ability to provide and maintain a clean/acceptable DMV report.

Working Conditions:

• Moderate to heavy physical work, including moving wine cases, heavy packages, and shipping supplies; frequent bending, lifting up to 50 lbs., and sorting.
• Occasional long and irregular hours.
• Frequent deadline pressures.
• Ability to handle numerous projects in progress at one time.

Salary Range: $31.55 - $38.60 The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.