Operations Coordinator

Supervisor Clinic Operations

This position supports Mercy's philosophy of patient centered care by ensuring consistency in operations and staffing by supervising the daily clinical operations. The Supervisor Clinic Operations presents excellent customer service and enables the facilitation of positive patient outcomes by providing nursing support to a Mercy provider.

Job Duties/Essential Functions

Leadership Competencies

• Leading: Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives sets priorities and directs the efforts of staff towards accomplishing them. Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals. Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
• Standards and Accountability : Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments. Sets and maintains high standards for service to patients, physicians, colleagues and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.
• Planning and Decision Making : Analyzes problems systematically and logically and is resourceful when developing and implementing solutions. Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions. Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track. Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
• Communication : Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs. Routinely shares suggestions, advice and insights on progress toward goals. Provides performance feedback that is constructive and actionable and that highlights successes as well as areas for growth based on objective metrics.
• Developing People : Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge. Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities and providing necessary coaching and training.
• Managing Relationships : Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises works effectively towards solutions and compromises that take the needs of all parties into account. Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.

Job Duties

Reports practice performance to the Manager identifying operational efficiencies or areas for improvement. Responsible for employee time reporting. Ensures adequate staffing of the practice site supplementing with relief employees as needed. Works with the Manager to select, orient and supervise practice staff. Responsible for work assignments and training of employees as needed. Reports performance issues to the Manager. Participates in feedback with employees including performance evaluations, discipline and commendations. Depending on the size of the site office may also fulfill some or all of the duties of a Patient Service Coordinator or Patient Care Staff.

Prepares patient for examination. This includes histories, vitals, reason for visit, presenting symptoms and current medication list. Provides assistance with diagnostic procedures and treatments as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed. Completes discharge of patient from exam room. This may include written instructions, scheduling a follow-up appointment, providing referral information or scheduling patients for testing procedures and providing instructions. Effectively documents within the electronic health record. Prepares the exam and treatment rooms including instrument supplies and protective devices for exam and testing. Maintains and stocks supplies. Cleans and sterilizes instruments in accordance with infection control and manufacturer recommendations. Provides patient education as needed for the scheduled test/procedures. Meets requirements for handling and disposing of bio-hazardous waste. Follows Mercy's safety guidelines carries out job-specific safety duties and responsibilities and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Surgical Oncology: Consistently evaluates clinic to determine if it meets TJC requirements. Recommends plans to improve clinic operations to Physicians and Director. Documents procedures for clinic operations and trains staff on new procedures. May fulfill some or all of the duties of a Patient Service Coordinator or Patient Care Staff. Provides assistance and education with diagnostic procedures and treatments as directed by provider. Completes discharge of patient from exam room. This may include written instructions scheduling follow-up appointments. Prepares the exam and treatments rooms including instruments supplies and protective devices. Maintains and stocks supplies cleans and sterilizes instruments.

Knowledge Skills and Abilities

Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.

Professional Experience

Previous experience in a medical office setting preferred.

Education

Education sufficient to obtain required licensure/certification.

Licensure Certification Registration

Current certification in Basic Life Support in accordance with the American Heart Association required. Current Iowa licensure as Registered Nurse, Licensed Practical Nurse or Certified Medical Assistant required. Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Pay Rate Type

Hourly

Mercy is an independent community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer. We value diversity, equity and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.