Banking Customer Service Representative Onsite

About TPTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsTP and You Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location.Your ResponsibilitiesAs a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredWe’re looking for fearless people - people who are inspired to deliver only the best in all that we do.Qualifications:High School Diploma or equivalentIT/Network certifications/degrees preferred18 years of age or olderProven call center experienceTyping 25 WPMProficient in PC operation and navigationEntry-level network troubleshootingAbility to set up home Wi-Fi networkAbility to set up and configure a router or switchCore proficiency with a laptop or desktop computerAble to work independentlyKey Competencies:Process Excellence:Demonstrate commitment to following established procedures and be customer service driven.Collaboration:Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.Communication:Outstanding communication, listening, and analytical skills.Organizational Skills:Strong organizational and problem-solving skills.Emotional Intelligence:Ability to prioritize tasks and work well under pressure while remaining focused.Open-Mindedness:Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.Critical Thinking:Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.Solution-Oriented:Proactive approach to problem-solving with a focus on creating a positive customer experience.Be Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets