Oncology Infusion Scheduler

The Infusion Scheduling Specialist is responsible for scheduling patient appointments to meet the diverse needs of the oncology patient. The position is assigned to the oncology infusion service and is responsible for the scheduling activities and clerical supportive duties within the unit. The day to day functions require coordination with physicians & mid level providers as well as clinical & non clinical physician office staff. Knowledge of basic oncology regimens and infusion time requirements for scheduling are utilized by the scheduler to assure treatment schedules are accurate so patient waiting times are minimized and necessary supportive care is provided. The ability to resolve scheduling conflicts and resource utilization with patients, staff and physician team is essential and is a daily activity. The scheduling specialist will provide administrative support in the units and actively participate in performance improvement activities & patient satisfaction plans. The scheduling specialist monitors & documents missed appointments and follows up with patients to reschedule the appointment or document discontinuation of treatments. Routinely reviews schedule in advance for appropriate information and requirements such as prior authorization and insurance changes to proactively address concerns prior to the day of treatment. Scheduling specialist practices excellent phone etiquette and consistently presents a positive attitude for improving the patient/staff experience. Education Associates of Healthcare - Preferred Certificate of Medical - Preferred Experience 2-3 Years General medical office and electronic medical records - Required License & Certification None Required Core Job Functions Follows established scheduling processes and maintains scheduling system per protocol. Schedules appointments with consistent accuracy. Provides feedback to oncology infusion manager for continuous scheduling improvements. As part of scheduling, completes follow up calls, communicates pertinent scheduling information to patients, providers, & infusion staff. Reviews patient appointments prior to day of treatment to assure prior authorizations are on file and reports issues to appropriate person; reviews information in EMR to verify treatment regimen and the anticipated time in chemo chair against the scheduled time and makes adjustments is necessary. Projects and plans for scheduled chair times. Monitors and documents missed appointments, and follows up with patients and their providers. Answers telephones, screen and prioritize calls. Assists nurses and Resource Coordinator with communication across the oncology service line. Obtains any and all needed documentation. Scanning all necessary documents into patients EMR chart. Processes incoming and outgoing documents via EMR, fax or phone to other medical practices, hospital, Adult Day Center, or case managers. Clerical duties cover a broad set of tasks inclusive of phone calls, copying records, typing up reports, running errands, and other clerical and support tasks as directed by management. #J-18808-Ljbffr St. Joseph's/Candler