Operations Manager

Operations Manager OpportunityParkside Senior Living, Maple Meadows Assisted Living, and Lakepoint Villa Assisted Living are seeking an Operations Manager to join our leadership team and help create a welcoming, safe, and supportive environment for our residents, families, and employees.We are guided by our CAPLICO Core Values:CelebrationAccountabilityPassion for LearningLove One AnotherIntelligent Risk TakingCustomer Second (Employee First!)OwnershipIf these values align with your own, we encourage you to apply.About the OpportunityThe Operations Manager partners with the Executive Director to oversee the day-to-day operations of the community. This role is responsible for supporting resident satisfaction, employee engagement, regulatory compliance, staffing, training, and operational excellence. The ideal candidate is a strong leader who thrives in a fast-paced environment and is passionate about serving seniors while supporting and developing employees.Essential ResponsibilitiesPartner with the Executive Director to oversee daily community operations.Promote exceptional customer service and respond to resident and family concerns promptly and professionally.Assist with recruitment, onboarding, staffing, training, employee development, and retention.Ensure appropriate staffing levels are maintained to support quality resident care and services.Lead and support department managers while fostering teamwork, accountability, and employee engagement.Monitor compliance with community policies, resident rights, HIPAA requirements, and applicable state regulations.Support community occupancy, resident satisfaction, and operational goals.Coordinate employee training and ongoing professional development initiatives.Maintain a safe, clean, and welcoming environment for residents, visitors, and employees.Build positive relationships with residents, families, team members, vendors, and community partners.What Makes You SuccessfulStrong leadership, communication, and interpersonal skills.Excellent organizational and problem-solving abilities.Ability to manage multiple priorities in a fast-paced environment.Commitment to customer service and resident-centered care.Professional, positive, and approachable leadership style.Ability to make sound decisions and effectively navigate challenging situations.Strong attention to detail and follow-through.QualificationsAssociate's or Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, Hospitality, or a related field preferred.Previous leadership experience in assisted living, senior living, healthcare, hospitality, or a service-related industry preferred.Experience with staffing, employee relations, recruitment, and operational management strongly preferred.Working knowledge of regulatory compliance and employment practices preferred.Proficiency with Microsoft Office and other business management software.Ability to work flexible hours as needed to support community operations.Must meet all state and community requirements for employment.Why Join Us?Join a team dedicated to enhancing the lives of residents through compassionate service, teamwork, and excellence. We offer a supportive environment where leaders are valued, developed, and empowered to make a meaningful impact every day.Equal Opportunity Employer: We evaluate qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.