CHIEF Operating Officer

Job Summary:

The COO will facilitate, direct, and coordinate operational activities and programs relative to the day-to-day hospital operations of the medical center through the delivery of cost effective and quality services. This includes oversight of Pharmacy, support services, resource stewardship/utilization management, workplace safety, and Performance Improvement with a close collaboration with Patient Care Services to impact operational and financial imperatives. Working closely with TPMG and Labor leadership, the COO is responsible for building effective partnerships and collaborative relationships in the medical center and service area. The COO assures implementation of system-wide and regional strategic initiatives and policies.

The preferred candidate will be a bright, seasoned and highly qualified executive whose experience includes accomplishing strategic and operational change in a complex environment. The ideal candidates management style will exhibit confidence in operational skill set, integrity, collaboration, flexibility and a result-orientation.

Essential Responsibilities:

• Manages the day-to-day operations in the hospital. Assume responsibility for hospital administration in the absence of the SVP Area Manager.
• Provide leadership in building a high performing team and organization that achieves both the mission and financial/operational objectives of KP.
• Provides strategic leadership in bringing together diverse constituencies for the purposes of conceptualizing, articulating, and implementing a shared vision for the medical center and service area. Creates a culture predicated on a growing trust amongst and between stakeholders. Maintains open channels of communication and fosters information sharing.
• Develops and executes key strategies which differentiate KP from its competitors in the area of service and clinical excellence.
• Promotes open, effective, and ongoing communication and the sharing of information among and between KP employees, physician leadership and medical staff.
• Creates a culture which is decisive, action-oriented, flexible, and poised to seize opportunities to advance quality, service and performance. Ensures the integration of quality, service and efficiency improvements into day-to-day operations.
• Establishes clearly defined goals and objectives and ensure follow through in a timely manner. Provides leadership in mentoring and developing direct reports and staff in a manner which emphasizes the importance of team work, collaboration, and the sharing of information, resources, and best practices amongst stakeholders across the organization.
• Achieves/exceeds performance expectations throughout the hospitals operations.
• Establishes an environment that supports caregivers and enhances growth, communication, and job satisfaction. With HR, directs the implementation of integrated human resources strategies to ensure quality results in the identification, recruitment, retention and development of key human resources
• Manages the operating and capital budgets of areas of responsibility. Aggressively mitigate all variances to budget. Make sound decisions on best use of resources in support of regional priorities and strategies. In all the above, provide leadership and guidance in stewarding the organization through inevitable change which integrates different points of view and builds ownership.
• Supports the successful operational implementation of new technology platforms, new systems and new processes.
• Promotes and operationalizes the Labor-Management Partnership throughout the organization. Achieve key LMP initiatives and ensure the demonstration of LMP behaviors throughout the hospital. Ensure Labor participation in appropriate decision-making forums and committees.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanentes policies and procedures.

Basic Qualifications:

• Experience: Five (5) years of hospital operations experience, with a breadth of experience in healthcare leadership roles.
• Education: Master degree in Business Administration, Health Care Administration, or related field
• License, Certification, Registration: N/A

Additional Requirements:

• Has a strong performance orientation and operational and strategic focus and execution. Establishes clear expectations, and continuously measures performance. Maintains focus on priorities. Has a highly organized, self-directed approach to work. Follows through on commitments and manages expectations. Demonstrates a caring, respectful and compassionate attitude towards all people. Proactively meets challenges and achieves solutions through collaboration. Takes responsibility for personal growth. Promotes collaboration while working to achieve collective outcomes; is inclusive of peers &/or key stakeholders when making decisions that affect operations. Is a systems thinker who looks for patterns, identifies problems or opportunities, and takes action. Works effectively across functions and services. Is a good listener and demonstrates exceptional communication and leadership skills; abilities include presentation and motivational leadership skills. Maintains a commitment to quality and service in all aspects of his/her work, and strives for continuous organizational improvement. Develops a culture that values inclusivity, equity and diversity. Has a proven customer focus and delivers on commitments. Is a dynamic, highly motivated, results-oriented individual who generates innovative and progressive ideas. Demonstrates fortitude, and does not hesitate to take risks. Is a decision-maker and demonstrates sound business judgment. Operates well in a shared decision-making culture. Flourishes in a fast-paced professional environment that requires the ability to handle multiple tasks and lend attention to detail. Thinks critically, works efficiently, and acts responsible in a collaborative environment with multiple work demands and short time frames. Manages effectively through influence. As a manager, holds others accountable and is fair. Delegates appropriately and provides opportunities for staff to further develop their skills and knowledge. Possesses unquestionable professional integrity and a candid, honest style which evokes credibility and inspires confidence. Is flexible and adaptable. Embraces change. Is willing to articulate his/her position and concerns; is comfortable challenging the prevailing point of view. Has a reputation as enthusiastic, compassionate, and loyal.
• Demonstrated leadership and an ability to influence and motivate others.
• Demonstrated success in operations improvement efforts, cost management initiatives, and health system development and management.
• Thorough understanding of the healthcare industry, particularly related to physician relationships.
• Experience in managing multiple aspects of health care delivery.
• Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles and standards of care for hospitals and healthcare systems.
• Experience assessing programs, evaluating organizational needs, designing process changes, and successfully implementing changes to process flow and patient care.
• Thorough knowledge of the principles and practices of hospital administration.
• Extensive experience working with physicians and other clinicians; must have examples of successful collaborative efforts.