Medical Assistant - Custody Health Services - Extra Help

Salary : $63,937.12 - $77,165.92 Annually
Location : Throughout the County of Santa Clara, CA
Job Type: Full-Time
Job Number: 26-H93-G
Department: County-Wide Recruitment
Opening Date: 08/01/2026
Closing Date: 8/31/2026 11:59 PM Pacific
Bargaining Unit: 01


Description


Under clinical supervision of a Registered Nurse or a licensed Physician/Podiatrist, performs specialized and complex and routine medical assistant tasks related to the care and treatment of patients in an ambulatory care setting.

Custody Health Services is currently recruiting for sixteen (16) Medical Assistant - Extra Help positions.

NOTE: Applicants who meet the employment standards will be invited to take an online examination tentatively scheduled for the week of September 21, 2026.

Custody Health Services (CHS) provides medical, mental health, and dental services to patients in custody at the four County detention facilities: Main Jail, Elmwood, Juvenile Hall, and James Ranch. On-site routine and urgent/emergent medical services are provided at both Main Jail and Elmwood adult jail facilities in Santa Clara County. Health care of incarcerated patients includes care of acute and chronic illness as well as preventative and specialty care. CHS also operates a 40-bed acute psychiatric inpatient housing unit at the Main Jail facility for incarcerated adults who require acute inpatient services for stabilization. Juvenile Custody Health Services provides integrated medical services including comprehensive pediatric medical, mental health, and dental care to justice-involved youth housed in Juvenile Hall and James Ranch.

Selected candidate(s) must be able to work in a correctional facility, which requires passing a background check for security clearance.
Typical Tasks

• Prepares patients for examination by having them properly draped, obtaining vital signs, verifying referral information, and taking detailed history when indicated;
  
  
• Maintains examination rooms and nurses station including ordering supplies, transporting specimens, washing and packaging instruments, and changing solutions; keeps Emergency Tray updated and supplies stocked in proper locations;
  
  
• Instructs patients in simple procedures/tests, hygiene, exercise, diet, and other basic instructions given by the physician; dispenses appropriate educational materials so that patient has better understanding of the procedure/diagnosis;
  
  
• Completes charge sheets and insures that they are given to the appropriate clerk for processing; maintains medical record control and insures that record is reviewed and returned to medical records department;
  
  
• Assists with office procedures including monitoring of patient flow, telephone screening, maintaining sample drug list, and ordering supplies;
  
  
• Assists medical care providers as needed with routine and specialized procedures, administration of medication, and performance of tests;
  
  
• Performs simple procedures/treatments/tests per physician instructions;
  
  
• Processes physician orders, including laboratory, x-ray, EKG, and schedules all same day tests and appointments; prepares all forms and requisitions as needed by physician or other medical provider;
  
  
• Follows through to make sure laboratory and x-ray reports are received; receives and relays those reports to patients after being instructed to do so by reviewing physicians;
  
  
• Attends educational seminars or other professional activities as described by AAMA to maintain professional standards;
  
  
• Draws blood samples (with Phlebotomy Certification);
  
  
• Performs other related work and comparable duties as required.

Employment Standards


Certification as a Medical Assistant or training and experience required by California law to qualify as a Medical Assistant and sufficient training, education or experience to show practical application of, and success in the following knowledge and abilities.

Experience Note: The successful applicant would normally have a high school diploma or the equivalent and a minimum of one year of experience in an outpatient medical assisting position which has provided training and experience in performing most typical tasks of this position. Completion of an accredited training program (i.e. Regional Occupational Center/Community College) and possession of a Certificate as a Medical Assistant may be substituted for the one year of experience.

Knowledge of:

• Basic nursing practices and medical assisting skills and the various types of materials and equipment related to outpatient care and their application;
  
  
• Relevant medical terminology;
  
  
• Principles of asepsis;
  
  
• Verbal and written English communication;
  
  
• Basic patient observation skills and record keeping practices;
  
  
• Methods of performing skin tests, tonometry, booth audio metrics, hand-held audio metrics, visual acuities, visual field screening, typanometrics, and other basis tests which may be performed in the outpatient setting by Medical Assistants;
  
  
• Methods of conducting or assisting patients (per medical care provider's instructions) with basic tests and treatments performed at an ambulatory care clinic;
  
  
• Methods and materials for teaching patients (per medical care provider's instructions) laboratory and radiology preparation, exercise, hygiene, use of medication and dietary information, and other topics as needed;
  
  
• Content of laboratory and x-ray reports sufficient to relay information after they are reviewed by the physician;
  
  
• Operation of laboratory and x-ray reports sufficient to relay information after they are reviewed by the physician;
  
  
• Operation, maintenance and simple calibration of specialized equipment related to the performance of tests and procedures in the ambulatory care setting.

Ability to:

• Perform a variety of routine and complex direct patient care services and assist medical service providers in both simple and more difficult treatments;
  
  
• Understand and follow written and oral instructions from physicians, nurses, and other team members;
  
  
• Communicate effectively with others verbally and in writing in English;
  
  
• Instruct and assist patients effectively;
  
  
• Maintain complex and accurate records/charts;
  
  
• Process physician's orders, prepare forms and requisitions as needed;
  
  
• Perform routine clerical support work;
  
  
• Perform routine housekeeping/stocking duties in relation to exam rooms, doctor's offices, and other patient care areas;
  
  
• Measure for crutches and teach use of crutches;
  
  
• Work quickly and accurately following instructions with minimal direct supervision; give clear, concise instructions when necessary;
  
  
• Maintain effective working relationships with co-workers, patients, and others;
  
  
• Screen patients and collect data by observing patient and reporting to appropriate medical personnel;
  
  
• Stand and walk for long periods and exercise a moderate amount of physical exertion (including stooping and lifting) and manual dexterity in the handling of patients and equipment;
  
  
• Operate and maintain ambulatory care related equipment;
  
  
• Learn new procedures and information within reasonable period of time;
  
  
• Orient other employees effectively in clinic layout, and basic practices and procedures;
  
  
• Organize and prioritize workload assignments; follow-through with assignments;
  
  
• Maintain a patient, understanding, tolerant attitude under stressful conditions including illness, death and other unpleasant aspects of working in a medical setting.

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more


The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits
The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

Health Flexible Spending Account
The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)
The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D
The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness
The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement
A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01


(REQUIRED) Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performed Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

• Yes
• No

02


Did you complete an accredited training program (i.e. Regional Occupational Center. Community College), earn a certificate as a Medical Assistant, and attach a copy of your Medical Assistant certificate to your job application?
IMPORTANT: Your job application would be deemed incomplete if you respond "Yes" to having a Medical Assistant certificate but do not attach it to your job application.

• Yes
• No

03


If you answered yes, please list your certification, where it was obtained, and the expiration. If you do not have any, type "none."
04


How many years of experience do you possess working in an outpatient medical assisting position?

• None
• Less than one year
• One to less than three years
• Three to less than five years
• Five or more years

05


Describe your experience working in an outpatient medical assisting position. Please include your job title(s), name of employer(s), dates of employment, job duties, and hours worked per week. If you do not have this experience, type "none."
06


Please select all of the programs/systems that you have experience using:

• Avatar
• EPIC/ HealthLink
• Electronic Medical Record (EMR)
• Electronic Health Record (EHR)
• Microsoft Word
• Microsoft Excel
• Office 365 or Outlook Email
• TrackCore
• Other
• None

07


Describe your experience in each program/system that you selected in the previous question. Please include the name of the program/system, name of employer(s), your job title, dates of employment, job duties, and hours worked per week. If you do not have this experience, type "none."
08


(H93) Please select all of the areas that you have work experience.

• Acute Psych
• Admitting
• Adult Medicine
• Alcohol & Drug Services
• Ambulatory Care
• Cardiology
• Community Health Services
• Custody Health Services
• Dental Services
• Diabetes
• Emergency Department
• Float
• Gastrointestinal (GI)
• Geriatrics
• Homeless Healthcare
• Maternal Fetal Medicine
• Medical Specialties
• Mental Health
• Multispecialty Clinic
• OB/GYN
• Oncology/Radiation Therapy
• Ophthalmology
• Orthopedic/Podiatry
• PACE Clinic
• Pediatrics
• Public Health
• Quality Assurance
• Rehabilitation
• Renal Care
• Respiratory Care
• Rheumatology/Dermatology
• Subacute
• Surgical Specialties
• Therapy Services
• Tuberculosis (TB)
• UHMS certified Hyperbaric facility
• Urgent Care
• Neurology/Neuroscience
• Wound Care
• Other
• None

09


Describe your work experience in the areas you selected above. Please include your job title(s), name of employer(s), dates of employment, job duties, and hours worked per week. If you do not have this experience, type "none."
10


Do you have a current Certificate in Phlebotomy issued by the State of California?

• Yes
• No

11


If yes, please list your certification, where it was obtained, and the expiration date. If you do not have any, type "none."
12


The selected candidate must be able to work in a correctional facility, which requires passing a background check for security clearance throughout the term of employment.
Do you understand and agree to this requirement?

• Yes
• No

13


How did you find out/hear about this job?

• In Person Job Fair
• Contacted by County Recruiter
• Email Newsletter
• Virtual Event
• Community Event
• Social Media: Facebook or Instagram
• County of Santa Clara Job Interests Email Notification
• Student Career Center
• Handshake
• Professional Association
• Contacted by an External Staffing Firm
• Hospital Website
• Search Engine (Google, Bing, online search, etc.)
• Governmentjobs.com
• LinkedIn
• Indeed
• Employee Referral: Friends, Families and Coworkers
• County of Santa Clara Career Website
• Other (Specify in the next question)

14


How did you find out about this job? If "Other" is selected: Please describe how you heard about this job.
Required Question