Remote Customer Service Representative

Job Description

Job Description

Remote Customer Service Representative (Seasonal) – Work From Home

Love helping people? Thrive in a fast-paced environment? Looking for a remote opportunity with a nationally recognized retail brand?

Graham Personnel Services is hiring Customer Service Representatives to support customers during one of the busiest and most exciting times of the year. This is more than just answering phones—you'll be helping customers with online orders, product questions, promotions, returns, and creating a first-class shopping experience.

If you're tech-savvy, customer-focused, and enjoy solving problems, we want to hear from you!

What You'll Do

As a Remote Customer Service Representative, you will:

• Assist customers with online orders and website navigation
• Answer questions regarding products, promotions, orders, shipping, and returns
• Resolve customer concerns with professionalism, empathy, and confidence
• Research inquiries and provide accurate solutions
• Navigate multiple systems and applications simultaneously
• Deliver exceptional customer experiences through phone and other communication channels
• Work collaboratively with internal teams to ensure customer satisfaction
• Use critical thinking and problem-solving skills to find the best resolution for each customer

What We're Looking For

• Previous customer service, retail, hospitality, or call center experience preferred
• Strong communication skills with a professional and friendly phone presence
• Comfortable using multiple computer systems, browsers, and applications simultaneously
• Ability to think on your feet and remain calm under pressure
• Strong problem-solving and decision-making abilities
• Positive attitude and willingness to learn
• Team-oriented mindset with a passion for helping customers
• High School Diploma or GED required

Schedule Requirements

• Must live within one hour of High Point, NC
• Must be available to work between 8:00 AM and 8:00 PM
• Required to work one weekend day each week (Saturday or Sunday)

Holiday Availability Required

• Thanksgiving Day
• Black Friday
• Christmas Eve
• New Year's Day

Pay & Benefits

Pay: $16.50 per hour

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Remote Work Opportunity

Why Apply?

This is a great opportunity to gain experience with a premier retail customer service team while working from home. We're looking for individuals who enjoy helping people, solving problems, and creating positive customer experiences during a high-volume retail season.

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