Workplace Operations Manager

New York Workplace Operations Manager

The New York Workplace Operations Manager leads the operational strategy and day-to-day delivery of workplace services across the New York, Morristown, and Washington, D.C. offices within the Americas. As a key member of the Americas Workplace team, this role is responsible for creating safe, functional, and hospitality-driven workplace environments that support productivity, engagement, and business continuity. This is a hands-on leadership role requiring regular on-site presence, strong relationship management, and a proactive, service-oriented approach to workplace operations, safety, and employee experience. The Workplace Operations Manager partners closely with regional and transversal Workplace leaders to ensure local execution aligns with broader Workplace strategy, standards, and priorities. Our mission is to create inspiring, responsive, and accountable workplace environments that consistently exceed expectations for colleagues, guests, and partners. We do this by anticipating needs, delivering thoughtful solutions, and grounding every interaction in hospitality, care, and operational excellence.

What will your essential responsibilities include?

Hospitality & Stakeholder Experience

Champion a hospitality-first workplace culture grounded in care, responsiveness, and service excellence. Build strong, trusted relationships with business leaders, department heads, and key stakeholders to understand evolving workplace needs and deliver experience-driven solutions. Serve as an ambassador for the workplace experience, ensuring professionalism, warmth, and high service standards across all interactions.

Workplace Operations & Facilities Leadership

Lead day-to-day workplace and facilities operations across assigned locations, ensuring environments are safe, welcoming, and operationally sound. Partner with Workplace leadership on space planning, utilization, and occupancy strategies that support business needs and employee experience. Support budget planning and stewardship by tracking operational expenses, processing purchase orders and invoices, and identifying opportunities for efficiency without compromising service quality. Ensure compliance with health, safety, and security standards, serving as a key point of contact for Physical Safety & Security teams and supporting site certification processes.

Vendor, Systems & Compliance Management

Manage and coordinate external vendors, including cleaning, maintenance, security, and facilities partners, to ensure consistent, high-quality service delivery. Establish and maintain strong vendor relationships, holding partners accountable to performance standards, service expectations, and contractual commitments. Oversee workplace systems and tools, ensuring requests are actioned accurately and data is maintained to support reporting and decision-making. Maintain compliance with all applicable health, safety, and regulatory requirements across assigned offices.

Employee Experience, Engagement & Sustainability

Design and deliver workplace programs, initiatives, and events that foster connection, collaboration, engagement, and office attendance. Partner cross-functionally to enhance the workplace experience across the employee lifecycle, from onboarding through ongoing engagement and key milestones. Support sustainability and climate initiatives focused on energy efficiency, waste reduction, and environmentally responsible workplace practices.

Team Leadership & Development

Lead, coach, and develop Workplace Operations Coordinators, setting a high bar for service, accountability, and professionalism. Establish clear expectations, workflows, and cross-training to ensure operational continuity, consistency, and resilience across locations. Provide ongoing feedback, performance coaching, and development opportunities to support individual growth and team excellence.

Communication & Collaboration

Serve as a knowledgeable and approachable workplace partner for colleagues, guests, and vendors. Foster strong collaboration across the Workplace Operations team and with cross-functional partners to align priorities, share best practices, and drive consistent execution. Communicate proactively with leadership on workplace performance, risks, opportunities, and initiatives.

What you'll bring

We're looking for someone who has these abilities and skills: Moderate experience in Workplace Operations, Facilities Management, or a related field, including people management experience. Proven success delivering high-quality workplace services in single-site or multi-site environments. Demonstrated ability to balance strategic oversight with hands-on execution in fast-paced, operational settings. Robust people leadership and coaching skills with experience building service-oriented, high-performing teams. Exceptional interpersonal, verbal, and written communication skills, with the ability to influence and collaborate across all levels of the organization. Calm, thoughtful problem-solver with the ability to navigate complexity, prioritize effectively, and adapt to change. Proficiency in Microsoft Office and collaboration tools (e.g., SharePoint) to support tracking, reporting, and communication. Outstanding organizational, time management, and project management skills with exceptional attention to detail. Working knowledge of health, safety, and environmental regulations within the built environment. Commitment to creating inclusive, welcoming, and high-performing workplace environments. Flexibility to respond to urgent workplace matters outside standard business hours when needed. Ability to lift up to 50 lbs. Ability to work from the New York, NY office on a full time basis, with flexibility to travel to regional or remote office locations as required.