Patient Intake Specialist

Northwest Respiratory Services seeks a Patient Intake Specialist for Eagan, Minnesota location. This person is the first point of contact for our customers, providing empathetic and highly accurate communication in support of their health and quality of life. You will set up their order, verify their insurance coverage, and build trust with our customers, all over the phone. This is an onsite position taking place in our office located in Eagan, MN.A Day in the Life:Work with new customers to set up their initial equipment and supply ordersMulti-task to manage a high volume of calls and faxed orders in a timely and accurate mannerMaintain positive relationships with internal and external customers (branch manager, Nursing home staff, hospitals)Work collaboratively with other Intake Specialists to ensure best practices are shared and the workload is completedGain knowledge in respiratory equipment and interpret to customers in a way they can understandWhat is in it For You:$20-$22 per hourHealth, Dental, Vision InsuranceEmployer Paid Life InsuranceMatched 401k Eligibility on Day One of EmploymentFSA Account (Medical and/or Dependent)Pet InsuranceShort Term and Long Term DisabilityAccident, Hospital Indemnity, and Critical Illness InsuranceVacation, sick, and paid holidaysFlexible start timesKey Requirements:Understanding of HIPAA laws to handle confidential personal and medical informationAbility to handle confidential and sensitive informationAbility to be punctual and dependable with a stable work historyAbility to exercise good judgement on handling phone calls appropriatelyDetail-oriented, highly organized, and able to multitask in a fast-paced environmentExcellent telephone skillsAccurate typing skillsDetail-oriented, highly organized, and able to multitask in a fast-paced environmentPunctual and dependable, customers and co-workers are counting on you!Understanding of HIPAA laws to handle confidential personal and medical informationExercises good judgement on handling phone calls appropriately and empatheticallyExcellent telephone and typing skillsWe look forward to seeing your application and the opportunity to speak with you further!Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.Northwest Respiratory Services is an EO Employer – M/F/Vets/Disabled #J-18808-Ljbffr Paycom - ATS