Bilingual Welcome Call Coordinator (Part-Time)

Welcome Call Coordinator

Kickstart a rewarding career with one of the nation's consecutive Best Places to Work by joining our award-winning team as a part-time Welcome Call Coordinator! As a Welcome Call Coordinator at Americor, you'll be the first point of contact for customers, helping to understand their needs, explain our services, and direct them to the right departments. With a friendly, customer-focused approach, you'll handle various inquiries using our resources and call scripts to ensure seamless support. If you're personable, calm under pressure, and ready to launch your career, this role is a great foundation! Shift Information: The compensation for this role is $18.00 per hour, with afternoon shifts available.

Responsibilities:

• Assisting customers with inquiries, providing clear information, and seamlessly transferring calls to the appropriate departments.
• Following call center scripts to ensure accurate, consistent responses across various client topics.
• Updating the CRM database with detailed conversation notes to maintain a thorough client history.
• Supporting Debt Consultants during the client enrollment process to facilitate a smooth onboarding experience.
• Adhering to all communication procedures, policies, and guidelines to uphold service quality and compliance standards.
• Meeting or exceeding individual and team performance goals to drive overall success.
• Performing additional duties as assigned to support the team and enhance the customer experience.

Requirements:

• Strong verbal and written communication skills in Spanish & English.
• Customer-focused attitude with patience, friendliness, and positivity.
• Experience with Google Workspace or similar platforms.
• Proficient typing skills for accurate data entry and record-keeping.
• Excellent attention to detail.
• Previous experience in customer service or sales is a plus!

Why Join Our Team:

• Paid Training.
• Opportunity to make a meaningful impact on clients' financial well-being.
• Competitive compensation package.
• Flexible working hours.
• Positive and collaborative work environment.
• Career growth and development opportunities.

This role is open to remote candidates residing in the United States who do not require visa sponsorship. Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.