Customer Service Representative

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE

At Nashoba Air & BoilerWorks, we pride ourselves on customer service and integrity. You’ve probably seen our trucks and our ads or even our office in Littleton, MA. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. People often come to us looking for a job, and they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The Customer Service Rep is responsible for the following:

Maintaining high level of productivity.

Managing incoming calls and customer service inquiries.

Generating sales leads that develop into new customers.

Identifying and assessing customers’ needs to achieve satisfaction.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer issues.

Obtaining product knowledge so that you can answer questions.

Processing orders, forms, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communication with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

The ideal Customer Service Representative must have:

Excellent communication, organizational, and interpersonal skills.

Ability to stay calm when customers are stressed or upset.

Encouraging and motivating personality

A polished and professional demeanor.

Self-motivation and discipline.

An ambitious and competitive nature.

Highly evolved customer service skills.

A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Service Representative will receive:

Competitive hourly rates!Benefits: Medical, Dental, and Life Insurance.401(k) with company match.Comprehensive, paid training.

$21-25 per hour

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Shift:

Available onsite hours 7:30-4:30 (this is NOT a remote or hybrid position)

Monday- Friday and occasional Saturday 9-2 (once every 1-2 months)

Work setting:

In-person

Office

Experience:

Professional phone communication skills
Strong verbal and written communication
Ability to multitask and prioritize effectively in a fast-paced, busy environment
Basic computer proficiency and ability to navigate common software applications

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.